Project Manager

Project Managers are at the heart of multidisciplinary teams at Manifesto. The role facilitates agile project ceremonies, drives clarity on team roles and responsibilities, and helps teams prioritise the right work at the right time. You ensure that clients are engaged and excited about the outcomes, with projects delivered on time and within budget.

As a Project Manager you will utilise Manifesto's ways of working to deliver a range of projects and continuous improvement initiatives. Working across sectors such as charity, membership, visitor attractions, and commercial, playing a crucial role in bringing teams together, aligning their efforts, and driving success. Project managers will know when to challenge, when to listen, and how to build strong relationships with clients and colleagues alike. You act as the glue that holds a team together, ensuring alignment around a shared vision while providing clarity for individual contributions. This role also contributes to Manifesto's active Community of Practice, bringing and sharing knowledge with peers. Working closely with the leadership team to ensure your project teams are well-resourced and supported. Depending on the project's complexity regarding requirements, stakeholders, timelines, and dependencies your work will vary across straightforward to medium-complexity initiatives. This role is billable at 80%.

Project Delivery

• Manage and oversee day-to-day project and continuous improvement initiatives using agreed methodologies, approaches, and frameworks.
• Maintain accurate and timely documentation and reporting to provide transparency.
• Proactively manage project overburns to ensure stability and alignment with profit forecasts.
• Ensure seamless onboarding and offboarding of projects, supporting smooth transitions.

Client Engagement

• Develop a deep understanding of client organisations and identify opportunities to improve customer and supporter experiences.
• Build and nurture strong client relationships through regular engagement and on-site meetings.
• Work closely with Client Services and project teams to deliver cohesive and impactful solutions.
• Contribute to new business opportunities, including proposals, pitches, and content development.

Team Collaboration and Leadership

• Manage rhythms and rituals for multidisciplinary design teams, ensuring effective collaboration and communication.
• Provide servant leadership to ensure teams work well together and clarify roles and responsibilities.
• Inspire teams with a positive approach, encouraging creativity and innovation in all aspects of delivery.
• Mentor and coach junior project managers, fostering a culture of continuous improvement.
• Contribute actively to Manifesto's Community of Practice, promoting knowledge sharing and collaboration.

Continuous Improvement

• Adopt a mindset of continuous improvement and optimisation across all areas of project delivery.
• Deepen your knowledge of delivery methodologies, including Agile, Lean, and user-centred design.
• Contribute to governance and reporting forums, offering insights to improve ways of working.
• Produce marketing content through thought leadership, blogs, and social media to promote Manifesto's work.

Dimensions

• Delivering projects that meet or exceed agreed KPIs, including time, budget, scope, quality, and client satisfaction.
• Contributing to commercial success by ensuring profitability and supporting revenue forecasts.

Problem Solving Responsibility and Complexity

• Proactively identifying and resolving risks and issues to maintain project success.

Change Management Requirements

• Keep everyone in the loop and get them on board early.
• Understand how changes affect people and processes, and be ready for any pushback.
• Run sessions and coach teams to help them adapt smoothly.
• Check how ready people are for change and tweak plans if needed.
• Share what works (and what doesn't) with the team.

Internal / External Interactions

• Head of Project Management
• Senior Project Manager
• Senior leaders in Manifesto
• Project managers, Operations team, designers, developers, client service teams, growth team
• Communities of Practice
• Clients

Strategic Timeframe

• Working towards 1-3 year business plan.

About You

Professional Knowledge and Experience

• Some track record of planning, managing, and delivering projects within time and budget constraints, ideally within an agency setting.
• Demonstrable knowledge of delivery methodologies and frameworks, including user-centred design, Agile, Lean practices, and the software delivery lifecycle.
• Experience managing multiple projects and deadlines concurrently.
• Strong stakeholder management skills across a wide range of sectors and organisational levels.
• Excellent communication skills, with the ability to work collaboratively in multidisciplinary teams and build awareness across broader audiences.
• Proven ability to help teams plan and prioritise work effectively, understanding necessary trade-offs.
• Comfortable in a servant leadership role, ensuring teams are cohesive and clear on their objectives.

Desirable Experience

• Experience in delivering change within large, complex environments using Agile methodologies.
• Familiarity with tools such as Jira, Trello, or other project management platforms.
• Knowledge of trends and innovations in digital transformation and project management.

Technical Skills

• Agile (Scrum, Kanban)
• Lean practices
• User-centered design frameworks
• Software delivery lifecycle understanding
• Managing multiple projects and deadlines simultaneously
• Running Agile ceremonies (stand-ups, sprint planning, retrospectives)
• Risk and issue management
• Project documentation and reporting
• Jira, Trello, or equivalent project management tools
• Collaboration tools (e.g., Confluence, Slack, Microsoft Teams)
• Facilitating team communication and alignment
• Managing client relationships and expectations
• Supporting proposal and pitch development
• Leading and coaching teams through change
• Assessing change readiness and adapting plans accordingly
• Monitoring project budgets and profitability
• Aligning delivery with business revenue goals

Behaviours

• Collaborative and adaptable; takes full ownership of project delivery while fostering clear communication and strong relationships with clients and teams.
• Proactive in problem-solving and risk management, with a client-focused approach.
• Demonstrates resilience under pressure and a commitment to continuous improvement and knowledge sharing.
• Inspires positivity and teamwork to drive successful project outcomes.
• Embodies Manifesto's values, championing purpose-driven work and fostering a positive team culture.

PACT Values

• Purpose - The beating heart of our organisation; the impact we make on people, places, and the planet.
• Accountability - As we apply flexibility, pace and growth through our self-organisation, we are accountable to all of our stakeholders.
• Craft - Highlights our dedication to bringing precision, problem-solving, and creativity to our work, both with our clients and internally.
• Togetherness - Captures the energy, fun, and user-centred approach that we embrace.

About Us

We are the digital experience agency for changemakers. We are committed to delivering purposeful and positive impact for people, planet and society, in restless pursuit of a better world. We take pride in creating award-winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful. Our changemaker clients include UNICEF UK, Breast Cancer Now, The Trussell Trust, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora. Part of the TPXimpact group - a Certified B Corporation, we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists. TPXimpact is a digital transformation company, and Certified B Corporation, on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human-centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. We’re passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever-evolving world. We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds. Don’t meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.