Senior Content Designer in London

About The Role

We are looking for a Senior Content Designer to lead content design work for our clients across digital and non-digital products and services. You'll work in multidisciplinary teams to design how people find, understand, access and use products and services, making sure content is accessible, easy to understand and in the most appropriate format. You'll also work with clients to help them develop a clear approach to producing, managing and maintaining content. You'll be part of an established content design Community of Practice at TPXimpact.

Responsibilities

• Working as a content designer in multidisciplinary teams designing, prototyping, testing, building, and iterating content for products and services from high-level flows and journeys to specific interface details.
• Producing content design work for clients and providing support to embed content design into their ways of working - this may mean leading small teams of content designers on a larger project or programme of work occasionally.
• Using analytics, data, user feedback and user research to identify user needs.
• Writing and mapping user journeys to inform content strategy and design decisions based on data and user needs.
• Supporting the development of content design strategies and governance (such as processes or ways of working).
• Creating and editing content in line with style guides and using plain English.
• Upskilling client teams, and the wider TPXimpact design community through training, pair writing and workshops - including facilitating these sessions when required.
• Providing quality assurance to other designers.
• Supporting user research and working with other design specialists to develop and test content, information architecture, and prototypes.
• Sharing and documenting your knowledge and approach, helping to create best practices that will guide the consistency and quality of all our work.
• Advocating for best practice in content design across the organisation and on all client projects.
• Contributing to a content design community of practice at TPXimpact, making sure good content design principles are embedded throughout all the work we do.
• Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise.

Key performance indicators

• Individual utilisation - 90%.
• Problem solving responsibility and complexity medium/high leading content design work providing practice specific support on client project holding ambiguity with the ability to adapt to fast changing situations.
• Internal / external interaction contribute to sales activities (bids, public speaking, blogging) manage delivery and client relationships act as a line manager and a mentor/coach.

About You

Professional knowledge and experience

• Experience leading and delivering high-quality content design work at a senior level.
• Experience delivering content design work for online and offline journeys, as part of a wider product or service.
• Experience working with hypothesis and user need driven approaches when iterating and improving content.
• Experience of defining and working with data to measure success.
• Experience designing solutions that work for everyone, including usability and accessibility considerations to meet user needs and deliver the best possible user experiences.
• Experience producing content as part of a multidisciplinary agile team, as well as experience working alone or with other content designers as part of a content-only stream of work.
• Experience creating and implementing content design strategy.

Technical skills

• Deep understanding of content design and UCD principles and work to accessibility guidelines, and how to apply them to your work.
• Able to design user centred, accessible content (including microcopy and long form content) for products and services, working to GDS standards.
• Familiar with and able to use common design tools such as Figma, Miro, etc.
• Able to facilitate workshops with clients and project team members.
• Confident working as part of a multidisciplinary team and assisting with other elements of design and research when required.
• Understand and can apply a wide range of content testing methods.

Behaviours and PACT values

• Purpose: You'll be highly value driven, recognising that our clients' needs are paramount. You'll be able to approach client work with professionalism, creativity and flair, using your content design expertise to create impact on your project.
• Accountability: You'll be accountable for delivering your work on time and to a good standard, to contribute to the success of a project.
• Craft: You'll be an expert in your craft, sharing your knowledge and work with others inside and outside the organisation when needed.
• Togetherness: You'll be able to collaborate effectively with others across TPXimpact. You'll build strong relationships that demonstrate the importance of excellent delivery and client experience as a collective effort, rather than just focusing on your own area of expertise.

About Us

People-Powered Transformation

We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we're creating sustainable solutions ready for an ever-evolving world.

At the heart of TPXimpact, we're collaborative and empathetic. We're a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That's why we believe in people-powered transformation.

Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.

Benefits Include

• 30 days holiday + bank holidays.
• 2 volunteer days for causes that you are passionate about.
• Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave.
• Life assurance.
• Employer pension contribution of 5%.
• Health cash plan.
• Personal learning and development budget.
• Employee Assistance Programme.
• Access to equity in the business through a Share Incentive Plan.
• Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme.
• Financial advice.
• Health assessments.

About TPXimpact - Digital Transformation

We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.

By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.

We're an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.

We encourage hybrid working; our team is based across the country, both remotely and from our offices and hubs. Depending on your project, you will be typically expected to attend a Leeds, London or Manchester office once a week.