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- Tasks: Support our team by coordinating work orders and providing essential admin support.
- Company: Join Kier, a company committed to diversity and inclusion.
- Benefits: Tailored benefits, competitive pay, and a supportive work environment.
- Other info: Opportunity to grow in a dynamic and inclusive workplace.
- Why this job: Be at the heart of service delivery and make a real difference.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 25000 - 30000 £ per year.
Jobs for Humanity is collaborating with Kier to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
We're looking for a Contract Support Advisor to join our MOJ and Home Office Contract Administration team based in Basingstoke.
Location: Basingstoke
Hours: Monday to Friday
This is an excellent opportunity to join our dedicated Contract Administration team, where you'll play a vital role in supporting our operational and office-based colleagues. You'll be at the heart of our service delivery, ensuring smooth coordination of work orders and providing essential administrative support across our MOJ and Home Office contracts.
Responsibilities:- Raising, allocating and completing work orders for both reactive works and contract managers, ensuring all details are accurate and comprehensive.
- Communicating effectively with customers and colleagues, monitoring inboxes and providing phone cover to ensure seamless service delivery.
- Scheduling works to Kier engineers or subcontractors, arranging site escorts, and coordinating equipment hire as needed.
- Reviewing and completing work order paperwork, ensuring compliance with service level agreements and quality standards.
- Supporting contract managers with performance reporting, resolving system issues, and maintaining excellent working relationships with all stakeholders.
- Excellent communication skills and a professional telephone manner, with the ability to build effective working relationships.
- Confident with IT systems, particularly Microsoft Office (especially Excel and Outlook), and able to quickly learn new software.
- Strong attention to detail and accurate data entry skills, ensuring nothing slips through the cracks.
- Organised and able to manage multiple tasks effectively whilst maintaining a focus on delivering quality outcomes.
- Ability to obtain CTC Clearance, which is required for this role.
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs.
Diversity and Inclusion: Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies.
Customer Service Advisor in Hampshire employer: Kanz
Contact Detail:
Kanz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Kier and understanding their values. Show us how you align with their mission and how you can contribute to their inclusive culture.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to boost your confidence. The more you rehearse, the more natural you'll feel when it’s showtime.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you're genuinely interested in the role.
We think you need these skills to ace Customer Service Advisor in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, especially your communication skills and attention to detail.
Showcase Your IT Skills: Since the role requires confidence with IT systems, particularly Microsoft Office, be sure to mention any specific software you’re familiar with. If you’ve used Excel or Outlook in previous roles, give examples of how you utilised them effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Kanz
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor at Kier. Familiarise yourself with the tasks like raising work orders and communicating with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles. This will help you showcase your professional telephone manner and ability to build relationships.
✨Get Comfortable with IT Systems
Brush up on your Microsoft Office skills, especially Excel and Outlook. If you can, try to learn about any specific software that Kier uses. Being confident with IT systems will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and maintain attention to detail. Think of examples where you've successfully juggled various responsibilities while ensuring quality outcomes. This will highlight your organisational abilities, which are crucial for the role.