Cluster Facilities Manager

Jobs for Humanity is collaborating with Audley to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Overview

Company Name: Audley

Role Overview

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars to health clubs and swimming pools. And, of course, exceptional service throughout. We provide owners and customers in the local community with the support they need to remain independent.

This is a multisite position covering three different sites – Chalfont Village (Chalfont Dene), Wycliffe Park (Stokenchurch) and Shiplake Meadows (Henley on Thames).

Role Purpose

The Cluster Facilities Manager will be responsible for the efficient operation and maintenance of all physical aspects across two of our retirement villages. This includes overseeing the maintenance of buildings, grounds, equipment, and systems to ensure the safety, comfort, and satisfaction of our owners. The Cluster Facilities Manager will have the support of a grounds and maintenance team across the two locations. Our owners’ quality of life and care depend upon the safe and exceptional standard of the facilities we provide, as well as the facilities within their home. The Cluster Facilities Manager is responsible for building an exceptional team, ensuring that they and their work meet the standards required by the owners on our sites and the business.

Principal Accountabilities and Responsibilities

• Supervise and lead a team of maintenance and grounds team members, including hiring, training, scheduling, and performance management.
• Collaborate with other departments, such as operational management, leisure, housekeeping, reception, and sales to coordinate maintenance activities and support overall operational goals.
• Develop and implement maintenance policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.
• Day‑to‑day responsibility of all legislative controls, processes and procedures working closely with the General Manager, Senior General Manager, Group Health & Safety Manager and departmental staff.
• Conduct regular inspections of buildings, grounds, and equipment to identify maintenance needs and prioritise repairs.
• Generate, co‑ordinate, and oversee preventative maintenance programmes to prolong the life of assets and minimise disruptions to owners.
• Manage maintenance budgets and expenditures, seeking cost‑effective solutions without compromising quality or safety.
• Liaise with contractors, vendors, and suppliers to obtain quotes, negotiate contracts, and oversee work performed on‑site.
• Respond promptly to maintenance emergencies and address owner concerns in a timely and professional manner.
• Maintain accurate records of maintenance activities, equipment inventory, and work orders using maintenance management systems.
• Stay informed about industry trends, new technologies, and best practices in maintenance management to continuously improve operations and service delivery.
• Visit each location on a frequency determined by the needs of each village, ensuring time across both villages is managed effectively on a priority and strategic basis.
• Prepare business presentations – share action plans with team members and owners where required (e.g., cyclical painting programmes).
• Available for emergency calls to assist colleagues as needed.

Key Skills & Requirements

• Proven experience in maintenance management, preferably in a senior living or hospitality environment.
• Multi/dual‑site experience preferred.
• Relevant qualification in Facilities Management, Engineering, or related field preferred.
• Qualification within health and safety working practices – IOSH Managing Safely.
• Strong leadership and interpersonal skills with the ability to motivate and develop a team.
• Experience in managing budgets and controlling costs.
• Maintenance planning and project management.
• Excellent problem‑solving abilities and attention to detail.
• Knowledge of building regulations, health, safety, and environmental standards.
• Proficiency in maintenance management systems and Microsoft Office.
• Valid driver’s licence and reliable transportation.
• Flexibility to respond to emergencies and work occasional evenings or weekends as needed.
• Excellent all‑round technical knowledge and experience of general trades.
• Pool plant operator’s knowledge preferable.

Benefits

• Competitive salary.
• Company pension scheme, with a 5% company contribution.
• Holiday allowance: 25 days plus 8.