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- Tasks: Support our team by coordinating work orders and providing essential administrative support.
- Company: Join Kier, a company committed to diversity and inclusion.
- Benefits: Tailored benefits to suit your needs and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic and inclusive workplace.
- Why this job: Be at the heart of service delivery and make a real difference.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 25000 - 30000 £ per year.
Jobs for Humanity is collaborating with Kier to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
We're looking for a Contract Support Advisor to join our MOJ and Home Office Contract Administration team based in Basingstoke.
Location: Basingstoke
Hours: Monday to Friday
This is an excellent opportunity to join our dedicated Contract Administration team, where you'll play a vital role in supporting our operational and office-based colleagues. You'll be at the heart of our service delivery, ensuring smooth coordination of work orders and providing essential administrative support across our MOJ and Home Office contracts.
Responsibilities:
- Raising, allocating and completing work orders for both reactive works and contract managers, ensuring all details are accurate and comprehensive.
- Communicating effectively with customers and colleagues, monitoring inboxes and providing phone cover to ensure seamless service delivery.
- Scheduling works to Kier engineers or subcontractors, arranging site escorts, and coordinating equipment hire as needed.
- Reviewing and completing work order paperwork, ensuring compliance with service level agreements and quality standards.
- Supporting contract managers with performance reporting, resolving system issues, and maintaining excellent working relationships with all stakeholders.
Requirements:
- Excellent communication skills and a professional telephone manner, with the ability to build effective working relationships.
- Confident with IT systems, particularly Microsoft Office (especially Excel and Outlook), and able to quickly learn new software.
- Strong attention to detail and accurate data entry skills, ensuring nothing slips through the cracks.
- Organised and able to manage multiple tasks effectively whilst maintaining a focus on delivering quality outcomes.
- Ability to obtain CTC Clearance, which is required for this role.
Rewards and Benefits:
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs.
Diversity and Inclusion:
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis). We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us. Some roles may also be subject to further pre-employment checks.
We look forward to seeing your application to #joinkier.
Customer Service Advisor in Basingstoke employer: Kanz
Contact Detail:
Kanz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Kier. A personal recommendation can really give your application a boost.
✨Tip Number 2
Prepare for the interview by researching Kier's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in being part of our inclusive team.
✨Tip Number 3
Practice your communication skills! Since this role is all about effective communication, try role-playing common interview questions with a friend to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Kier.
We think you need these skills to ace Customer Service Advisor in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and experience with IT systems, as these are key for us at Kier.
Showcase Your Attention to Detail: In your application, give examples of how you've managed multiple tasks while ensuring accuracy. We love candidates who can demonstrate that nothing slips through the cracks!
Be Professional and Personable: Since you'll be communicating with customers and colleagues, let your personality shine through! A professional yet friendly tone in your written application will help us see you as a great fit for our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Kanz
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor at Kier. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved issues or built relationships with colleagues or customers. Practising these scenarios will help you articulate your experience during the interview.
✨Get Comfortable with IT Systems
As the role requires proficiency in Microsoft Office, especially Excel and Outlook, brush up on these tools before your interview. You might be asked about your experience with them, so be ready to discuss specific tasks you've completed using these applications. If you have any experience with other software, mention that too!
✨Demonstrate Your Organisational Skills
Being organised is crucial for managing multiple tasks effectively. Prepare to discuss how you prioritise your workload and ensure quality outcomes. You could share a time when you successfully juggled several responsibilities and how you kept everything on track. This will highlight your ability to thrive in a busy environment.