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- Tasks: Deliver exceptional service and create memorable experiences for our residents and guests.
- Company: Join Audley, a leader in innovative retirement living with a focus on community.
- Benefits: Enjoy work-life balance, competitive salary, and fantastic discounts at our restaurants.
- Other info: Great opportunities for personal growth and development in a supportive environment.
- Why this job: Be part of a warm, empathetic team making a real difference in people's lives.
- Qualifications: Experience in customer service and a friendly, professional attitude.
The predicted salary is between 22000 - 26000 £ per year.
Jobs for Humanity is collaborating with Audley to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Overview: We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our three brands, Audley Villages, Elysian Residences and Mayfield Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. Through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.
Responsibilities: As our Receptionist you will be responsible for ensuring the highest quality of service is provided to all Audley customers. This role is highly customer centered and involves regular and diverse communication with both colleagues and owners. The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team. You’ll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.
Ideal Candidate:
- Experience in taking reservations and handling business enquiries in a courteous and friendly manner.
- Ability to effectively manage and help to resolve any complaints or issues.
- Ability to delegate duties to junior colleagues, enabling them to develop within their role.
- To be fully aware of all events planned and be able to advise.
- To have a good working knowledge of the local area and facilities available offsite.
- Be hands on and have a flexible approach to daily duties and shift patterns.
- Be punctual and promote team spirit.
- Warm, professional and empathetic.
Benefits:
- Work life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 28 days holiday (inclusive bank holidays)
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our employee discount portal with access to discounts at all major retailers.
- Free membership to our Healthcare Cash Plan Scheme
- Refer a friend bonus scheme
- Free uniform and a lot more…
Equal Employment Opportunity: Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Receptionist in Ascot employer: Kanz
Contact Detail:
Kanz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Ascot
✨Tip Number 1
Get to know the company culture! Before your interview, check out Audley's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Receptionist, you'll be the face of Audley. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and complaints with warmth and professionalism.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Audley. Plus, it shows your initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making it easier for you to land that dream role.
We think you need these skills to ace Receptionist in Ascot
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the service we provide at Audley.
Tailor Your Application: Make sure to tailor your application to the Receptionist role. Highlight your experience with customer service, handling enquiries, and any relevant skills that show you can manage complaints effectively. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like the service we aim to provide to our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Kanz
✨Know the Company Inside Out
Before your interview, take some time to research Audley and its brands. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, your role is all about providing exceptional service. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to handle complaints with empathy and professionalism, as this will resonate well with the interviewers.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to demonstrate how you would handle a difficult customer or manage a busy reception area. Practise these scenarios beforehand so you can showcase your problem-solving skills and calm demeanour under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events at the village, or how they measure success in the receptionist role. This shows that you’re proactive and genuinely interested in contributing to their community.