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- Tasks: Provide top-notch support for customer issues on the Salesforce Platform.
- Company: Join Kantata, a leading professional services automation company with a vibrant culture.
- Benefits: Enjoy a competitive salary, bonus, and a strong work-life balance.
- Why this job: Be part of a dynamic team that values collaboration and personal growth.
- Qualifications: Familiarity with software development and excellent communication skills required.
- Other info: Opportunity to learn from industry experts in an inclusive environment.
The predicted salary is between 24000 - 48000 £ per year.
The Company Kantata takes professional services automation to a new level, giving people-powered businesses the clarity, control, and confidence they need to elevate organizational performance throughout the project lifecycle. The Kantata Cloud for Professional Servicesâ„¢ is helping over 2,000 firms in more than 100 countries focus on and optimize their most important asset: their people.
About the Opportunity You will join a team responsible for providing support to our client Kantata SX installations on the Salesforce Platform (PaaS) working with Customer Support, Professional Services and our Customer Success Managers. The Customer Support team’s focus is triage, routing, and initial handling of customer-reported issues. Support’s objective is to understand the customer’s configuration setup and provide context and explanation for the observed behavior and position the customer to be a savvier user of their delivered solution as well as have a clear view of their options and paths for further evolution of their setup.
Primary Responsibilities:
- Troubleshooting/investigation of customer-reported issues and questions
- Communication and analysis of relevant concepts, configuration setups, and product information
- Positioning and accommodation of relevant Kantata SX capabilities and services
- Escalation handling, prioritization, communication, and customer advocacy for resolving functional issues
- Enablement and engagement with colleague teams – Education, Customer Success, Service Delivery, Sales – to recognize and identify action opportunities and optimize collaboration to enhance customer experience
- Time-specific shift attendance and resource schedule compliance for coverage purposes. Occasional shifted and off-hours tasks may be required
- Ability to be successful in self-management and discipline towards attendance, communication quality, and team participation
- Voice and video meetings with customers and colleagues
What You Bring to this Role:
- Familiar knowledge of software development lifecycle – from roadmap to development to QA to deployment
- Experience with relational database structures (SQL, SOQL, etc), techniques and considerations for traversing related data tables/objects
- Sound communication skills including business writing and excellent spoken and written English
- Ability to articulate technical concepts into concise and understandable explanations for a less technical reader
- Demonstrable skill in analysis or technical problem solving
- Self-management, ability to maintain productivity and quality without constant direct supervision
- Hold or be studying a computer science or software engineering related degree or comparable and demonstrable knowledge of key concepts
- Specific knowledge of Salesforce, Apex, and the master-detail object model are a significant plus, though not required
Compensation: £40,000 base salary + 10% Variable Bonus
Our Philosophy We know every company can be successful with the right technology and when people are at the core. We believe that we’re better together - that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:
- An intentionally engaging and collaborative culture - ditch the silo!
- Strong work-life balance that’s a true focus of the company
- The chance to learn from some of the best people in the business
- A vibrant, collaborative and devoted team, who still makes time for fun
At Kantata, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect and celebrate everyone’s unique strengths from all different walks of life. As we continue to cultivate diversity within the company, our product (and people!) innovation continues to flourish. Kantata is an Equal Opportunity Employer.
Technical Support Engineer employer: Kantata
Contact Detail:
Kantata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Kantata's products and culture so you can speak confidently about how you fit into their vision. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with customer-reported issues, brush up on your problem-solving techniques. Maybe even run through some mock scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your communication skills! Be prepared to explain technical concepts in simple terms. Think of examples from your past experiences where you successfully helped someone understand a complex issue.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the awesome team at Kantata.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support Engineer role. Highlight your relevant experience with software development and customer support, and don’t forget to mention any knowledge of Salesforce or SQL!
Show Off Your Communication Skills: Since this role involves a lot of communication, it’s crucial to demonstrate your ability to articulate technical concepts clearly. Use simple language in your application to show that you can explain complex ideas to less technical readers.
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your passion for technology and customer support, and don’t hesitate to include any fun facts about yourself that make you unique.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Kantata
✨Know Your Stuff
Make sure you brush up on your knowledge of the software development lifecycle and relational databases. Be ready to discuss how these concepts apply to troubleshooting customer issues, as this will show that you understand the technical side of the role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You might be asked to describe a complex issue to someone who isn’t tech-savvy, so being able to articulate your thoughts clearly is key. Use examples from your past experiences to demonstrate your communication skills.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved technical problems. Think about the steps you took, how you communicated with the customer, and what the outcome was. This will highlight your analytical skills and ability to advocate for customers.
✨Be Ready for Teamwork
Since collaboration is crucial in this role, be prepared to talk about your experience working with different teams. Share examples of how you’ve engaged with colleagues from various departments to enhance customer experience, as this aligns with Kantata's culture of teamwork.