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For Companies At a Glance
- Tasks: Create and maintain engaging content that helps users understand our products.
- Company: Join Kantata, a rapidly growing tech company recognised as a Best Place to Work.
- Benefits: Enjoy a competitive salary, bonus, and a strong work-life balance.
- Why this job: Make a real impact by simplifying complex information for users and enhancing their experience.
- Qualifications: Experience in technical writing and a passion for technology are essential.
- Other info: Collaborative culture with opportunities for learning and growth in a vibrant team.
The predicted salary is between 28000 - 40000 £ per year.
Kantata provides the Kantata Cloud for Professional Servicesâ„¢, which offers businesses clarity, control, and confidence to optimize resource planning and elevate operational performance. Our software is purpose-built to help over 2,500 professional services organizations across more than 100 countries focus on their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes.
Kantata is seeking a Content Designer to play a key role in the Content Design Team, responsible for creating, editing and maintaining content that educates, informs and helps our audience; customers, Kantata employees and Partners. Supporting the optimal understanding and use of our products and services. You will provide feedback and input during the product development cycle, helping to ensure consistency and clarity within the product and the supporting collateral. Reporting to the Director, Content Design, you will ensure existing processes are followed, and contribute to improvements in the way we work as our processes and technology evolve.
In this role you will collaborate closely with Product, Engineering, PS and Support teams, as part of a continuous feedback loop to enhance our collateral. We’re looking for a proactive and experienced Content Designer or Technical Writer with a passion for technology, eager to engage deeply with our products and contribute hands-on, bringing problem-solving skills to deliver measurable results and foster innovation.
Primary Responsibilities
- Produce a variety of content to nurture and help customers, employees and partners optimally use our products and services (including Release Notes, User Guides/Manuals, Known Issues and Troubleshooting Collateral, Webinars and Videos)
- Present information and instructions in a clear and concise way to ensure greatest reader comprehension and write and edit technical information accordingly
- Prepare graphics and illustrations; elaborate on and complement technical writing, including screenshots, flow charts and diagrams
- Meet with stakeholders including customers to discuss technical problems in order to produce content which addresses their issue
- Work closely with the Product Team to ensure that documentation meets product requirements
- Revise, edit and update instructions, technical information, and frequently asked questions
- Stay up-to-date with technological and product developments as well as universal specifications relevant to the PSA / SaaS industry
- Investigate enhanced tools in areas such as knowledge base, in-app help, enterprise search and AI. Engage with stakeholders on projects to enhance our tech stack for enhanced efficiency and scalability
What You Bring To This Role
- Experience writing technical documentation for complex software applications
- Strong understanding of software from a usability and content design perspective
- Experience of translating complex information into accessible information
- Knowledge and appreciation of cloud-based technologies / business software solutions
- Ability to pick up new technology and functional concepts quickly
- Strong written and verbal communication skills
Ideal candidates will also have:
- Professional Services domain knowledge - experience in and a high-level understanding of the processes and challenges faced by Professional Services and Embedded Services organizations
- Experience working with Salesforce in a technical or administration capacity
Compensation: £33,500 + 10% bonus
Our Philosophy
We know every company can be successful with the right technology and when people are at the core. We believe that we’re better together - that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:
- An intentionally engaging and collaborative culture - ditch the silo!
- Strong work-life balance that’s a true focus of the company
- The chance to learn from some of the best people in the business
- A vibrant, collaborative and devoted team, who still makes time for fun
At Kantata, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect and celebrate everyone’s unique strengths from all different walks of life. As we continue to cultivate diversity within the company, our product (and people!) innovation continues to flourish.
Kantata is an Equal Opportunity Employer.
Content Designer / Technical Writer in London employer: Kantata
Contact Detail:
Kantata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Designer / Technical Writer in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best work, especially if you’re applying for a Content Designer role. It’s a great way to demonstrate your expertise and creativity.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their challenges and think about how your skills can help them succeed. This will make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Content Designer / Technical Writer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Content Designer role. Highlight your experience with technical documentation and how it relates to the responsibilities listed in the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Writing Skills: Since this role is all about creating clear and concise content, include samples of your writing that demonstrate your ability to simplify complex information. Whether it's user guides or release notes, we want to see your flair for making tech easy to understand!
Be Proactive in Your Approach: In your application, share examples of how you've taken initiative in past roles. Whether it’s improving processes or collaborating with teams, we love candidates who are eager to engage and contribute to innovation. Show us how you can make a difference at Kantata!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Kantata
✨Know Your Stuff
Before the interview, dive deep into Kantata's products and services. Familiarise yourself with their cloud solutions and how they help professional services organisations. This will not only show your genuine interest but also allow you to speak confidently about how your skills can contribute to their mission.
✨Showcase Your Writing Skills
Prepare samples of your technical writing or content design work that demonstrate your ability to simplify complex information. Be ready to discuss your process for creating user guides or troubleshooting collateral, as this is crucial for the role.
✨Engage with Stakeholders
Think about how you would approach gathering feedback from users or stakeholders. Be prepared to share examples of how you've collaborated with teams in the past to enhance content or resolve technical issues, as this aligns with the collaborative culture at Kantata.
✨Ask Insightful Questions
Prepare thoughtful questions about the Content Design Team's current projects or challenges they face. This shows your proactive nature and eagerness to contribute to improvements in their processes and technology.
