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For Companies At a Glance
- Tasks: Create and edit engaging content to help users understand our software.
- Company: Join Kantata, a rapidly growing tech company recognised as a Best Place to Work.
- Benefits: Enjoy a competitive salary, bonus, and a strong work-life balance.
- Why this job: Make a real impact by simplifying complex information for users.
- Qualifications: Experience in technical writing and a passion for technology is essential.
- Other info: Collaborative culture with opportunities for learning and growth.
The predicted salary is between 28000 - 40000 £ per year.
Kantata provides the Kantata Cloud for Professional Servicesâ„¢, which offers businesses clarity, control, and confidence to optimize resource planning and elevate operational performance. Our software is purpose-built to help over 2,500 professional services organizations across more than 100 countries focus on their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes.
Kantata is seeking a Content Designer to play a key role in the Content Design Team, responsible for creating, editing and maintaining content that educates, informs and helps our audience; customers, Kantata employees and Partners. Supporting the optimal understanding and use of our products and services. You will provide feedback and input during the product development cycle, helping to ensure consistency and clarity within the product and the supporting collateral.
In this role you will collaborate closely with Product, Engineering, PS and Support teams, as part of a continuous feedback loop to enhance our collateral. We’re looking for a proactive and experienced Content Designer or Technical Writer with a passion for technology, eager to engage deeply with our products and contribute hands-on, bringing problem-solving skills to deliver measurable results and foster innovation.
Primary Responsibilities- Produce a variety of content to nurture and help customers, employees and partners optimally use our products and services (including Release Notes, User Guides/Manuals, Known Issues and Troubleshooting Collateral, Webinars and Videos).
- Present information and instructions in a clear and concise way to ensure greatest reader comprehension and write and edit technical information accordingly.
- Prepare graphics and illustrations; elaborate on and complement technical writing, including screenshots, flow charts and diagrams.
- Meet with stakeholders including customers to discuss technical problems in order to produce content which addresses their issue.
- Work closely with the Product Team to ensure that documentation meets product requirements.
- Revise, edit and update instructions, technical information, and frequently asked questions.
- Stay up-to-date with technological and product developments as well as universal specifications relevant to the PSA / SaaS industry.
- Investigate enhanced tools in areas such as knowledge base, in-app help, enterprise search and AI. Engage with stakeholders on projects to enhance our tech stack for enhanced efficiency and scalability.
- Experience writing technical documentation for complex software applications.
- Strong understanding of software from a usability and content design perspective.
- Experience of translating complex information into accessible information.
- Knowledge and appreciation of cloud-based technologies / business software solutions.
- Ability to pick up new technology and functional concepts quickly.
- Strong written and verbal communication skills.
- Professional Services domain knowledge - experience in and a high-level understanding of the processes and challenges faced by Professional Services and Embedded Services organizations.
- Experience working with Salesforce in a technical or administration capacity.
Compensation: £33,500 + 10% bonus
At Kantata, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect and celebrate everyone’s unique strengths from all different walks of life. As we continue to cultivate diversity within the company, our product (and people!) innovation continues to flourish.
Kantata is an Equal Opportunity Employer.
Content Designer / Technical Writer employer: Kantata
Contact Detail:
Kantata Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Designer / Technical Writer
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best work. Whether it’s writing samples or design projects, having something tangible can really impress potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Knowing what they do and how you can contribute will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Content Designer / Technical Writer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Content Designer role. Highlight your experience with technical documentation and how it relates to the software industry. We want to see how you can bring clarity and usability to our content!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Include examples of your previous work, like user guides or release notes, that show your ability to translate complex information into accessible content. This will help us see your potential impact at Kantata.
Be Clear and Concise: Just like in technical writing, clarity is key in your application. Keep your language straightforward and avoid jargon unless necessary. We appreciate a well-structured application that reflects your writing style and attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Kantata!
How to prepare for a job interview at Kantata
✨Know Your Stuff
Before the interview, dive deep into Kantata's products and services. Familiarise yourself with their cloud solutions and how they help professional services organisations. This will not only show your interest but also allow you to speak confidently about how your skills as a Content Designer can enhance their offerings.
✨Showcase Your Writing Skills
Prepare samples of your technical writing or content design work that demonstrate your ability to translate complex information into clear, accessible content. Be ready to discuss your process and how you ensure clarity and comprehension in your writing.
✨Engage with Stakeholders
Since the role involves collaborating with various teams, think of examples where you've successfully worked with stakeholders to gather requirements or feedback. Highlight your communication skills and how you adapt your content based on user needs.
✨Stay Current with Trends
Research the latest trends in content design and technical writing, especially in the SaaS and PSA industries. Being knowledgeable about current tools and technologies will impress your interviewers and show that you're proactive about your professional development.
