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For Companies At a Glance
- Tasks: Build strong client relationships and drive commercial growth through innovative solutions.
- Company: Join Kantar, a leading data and insights company with a vibrant culture.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for personal development.
- Why this job: Make a real impact by nurturing client success and driving growth in a dynamic environment.
- Qualifications: Proven track record in client engagement and revenue growth; training provided.
- Other info: Flexible working pattern with frequent client interactions and travel opportunities.
The predicted salary is between 43200 - 72000 £ per year.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
Location: London (hybrid), with regular UK client travel
Contract: Permanent
About the Role
The Client Success Director role sits at the heart of Business Development and exists for one purpose: nurture and build relationships with newly converted clients, turning every new win into sustained, accelerated commercial growth.
You will own the first 12 months of a portfolio of newly acquired clients and ensure they quickly see value, feel supported, and continue to buy – continuously seeking out the next opportunity to drive growth.
You will build senior client relationships, understand what matters most to them, and convert those insights into incremental revenue and multi-domain expansion. This is a high-impact, face-to-face commercial role for a natural relationship-builder who thrives in conversations that uncover needs, shape demand, and open new revenue pathways.
Success Outcomes
- Commercial Growth: Deliver incremental revenue against your individual target with disciplined pipeline coverage and accurate forecasting.
- Expansion at Scale: Drive multi-domain, multi-buyer penetration across priority accounts—turning early wins into broader adoption across Brand, Creative, Media and more.
- Client Health & Advocacy: Build strong client relationships, elevate client experience, anticipate risks early, and secure ongoing executive sponsorship.
- Fast Time-to-Value: Lead efficient onboarding with early adoption milestones and visible proof of value that fuels further commercial conversations.
- Governance & Compliance: Ensure all client hospitality and event activity adheres to policy. Make our new clients feel valued and treasured.
Key Responsibilities
- Growth & Value Realisation: Lead post-sale success plans with clear value hypotheses, adoption objectives, and commercial expansion paths.
- Opportunity Identification & Orchestration: Stay close to client ambition, shifting priorities and emerging needs to proactively spot whitespace.
- High-Impact Client Engagement: Maintain a high-frequency, face-to-face rhythm: executive reviews, roadmap sessions, workshops, pilots and event-led experiences.
- Collaboration & Handover Excellence: Lead the post-win handover with clarity on scope, outcomes and value expectations.
- Commercial Management: Run a disciplined book of business with rigorous pipeline hygiene, weekly commitments, and proactive removal of roadblocks.
What You Will Bring
- A proven track record of turning adoption into client-led expansion and revenue growth.
- Knowledge in insights, analytics, brand/media, innovation, advisory or CX.
- A passion for spending meaningful time with clients—listening deeply, asking the right questions and finding opportunities in the conversation.
- Confidence in pricing, negotiation and integrated solution framing.
- High energy, curiosity and a commercial intuition for where growth sits in the client's world.
- Strong stakeholder mapping and orchestration skills across BD, Marketing, Client Partners, and Domain/Solution Leads.
- Proficient use of CRM.
Behaviours
- Client-Obsessed & Commercially Relentless — pursues revenue opportunities with hunger while building long-term client value.
- Connects to Win — orchestrates teams and diverse expertise to unlock growth.
- Builds Great Teams — energises cross-functional groups to deliver exceptional outcomes.
- Solves Problems Decisively — uses data and insight to drive bold decisions.
- Amplifies Expertise — elevates Kantar's edge through strong commercial and client mastery.
Working Pattern & Travel
Hybrid London role with frequent in-person client meetings and UK travel (occasional international as needed). Flexibility aligned to client demand.
What the role is not
- Project delivery
- New logo selling
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
Client Success Director in South Bank employer: KANTAR
Contact Detail:
KANTAR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Director in South Bank
✨Tip Number 1
Get to know the company inside out! Research Kantar's values, recent projects, and client success stories. This will help you tailor your conversations and show that you're genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Attend industry events, webinars, or even casual meet-ups where Kantar folks might be hanging out. Building relationships can give you a leg up when it comes to landing that Client Success Director role.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the role. Think about specific examples where you've driven growth or built strong client relationships—this is your chance to shine!
✨Tip Number 4
Don’t forget to follow up! After any interaction, drop a quick thank-you note or message. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Client Success Director in South Bank
Some tips for your application 🫡
Show Your Client Obsession: When writing your application, make sure to highlight your passion for client relationships. We want to see how you've nurtured connections in the past and how you plan to do it with us!
Be Specific About Your Achievements: Use concrete examples to demonstrate your success in driving growth and revenue. We love numbers, so if you can quantify your achievements, do it! It shows us you're results-driven.
Tailor Your Application: Don’t just send a generic application. Make it personal! Align your skills and experiences with the specific requirements of the Client Success Director role. We want to see how you fit into our vision.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started on this journey together!
How to prepare for a job interview at KANTAR
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understand their challenges and how the role of Client Success Director can address these. This will show your passion for client success and your ability to drive growth.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built relationships with clients. Highlight how these relationships led to upselling or cross-selling opportunities. This is crucial as the role focuses on nurturing client relationships.
✨Demonstrate Commercial Acumen
Be ready to discuss how you would approach pricing and negotiation strategies. Familiarise yourself with frameworks like Good/Better/Best, as this knowledge will be essential in articulating value to clients and driving revenue growth.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company’s goals. Inquire about their current client engagement strategies and how they measure success. This shows your genuine interest and strategic thinking.
