Quality Coordinator in London

Kantar is the world’s leading data, insights and consulting company. Our Media colleagues are experts in understanding the changing advertising landscape, specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable our clients to better understand media audiences and their relationships with brands.

Role Description:

Work with all business units to support quality management and continuous improvement efforts in the UK. Ensure operational excellence and process improvement through the implementation, maintenance, and alignment of the Quality Management System (QMS), according to appropriate ISO requirements, and through involvement in and support of the Continuous Improvement (CI) Programme.

Key Outcomes:

• Raise awareness of quality management, through distribution of information and provision of training.
• Co-ordinate and support network of Quality Champions.
• Co-ordinate internal audit programme, supporting a team of internal auditors and undertaking internal audits of teams, projects, and processes.
• Support teams in undertaking risk assessments, identifying and flagging high risks.
• Support teams in the specification, tracking and reporting of KPIs.
• Support teams in documenting processes and managing documentation.
• Support the specification, implementation and tracking of action plans resulting from audits, risk assessment and process or deliverable non-conformities.
• Provide admin support for issue management database.
• Analyse data and build reports on QMS performance.
• Organise annual external assessment.
• Support teams in their preparation for external assessment to ensure successful recertification to ISO standards.
• Co-ordinate and support work of Continuous Improvement (CI) Agents on CI Projects.
• Support CI Programme management and reporting.

Capabilities and Experience:

• Strong communication and interpersonal skills.
• Willing and able to show initiative.
• Continuous improvement mindset.
• Shown ability to work in collaborative environment.
• Confirmed ability to influence people with various roles and responsibilities.
• Identifies an appropriate communication style to suit the message and the audience.
• Leads meetings and facilitates discussions that result in clear conclusions and defined actions.

Essential:

• Knowledge of quality management systems and their implementation (ISO 9001).
• Experience with continuous improvement methodologies.

Desirable:

• Experience of conducting internal audits.
• Experience of conducting risk assessments.
• Knowledge of ISO 20252 market research standard.
• Knowledge of GDPR and data protection requirements.
• Experience using MS online tools (SharePoint, Power Automate, Power BI).

At Kantar, we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.