At a Glance
- Tasks: Support panel members and ensure excellent service in a dynamic media environment.
- Company: Join Kantar, a global leader in data and insights with a focus on people.
- Benefits: Competitive salary, flexible working, and a supportive culture prioritising wellbeing.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a team shaping the future of audience measurement and media insights.
- Qualifications: Strong communication skills and a proactive attitude towards problem-solving.
The predicted salary is between 51750 - 63250 £ per year.
Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow.
Our media colleagues are expert in understanding the changing media landscape. This includes audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimise investment.
You will be working across different projects to address the needs of advertisers, from TikTok, BBC, YouTube and Google – where we have pulled together all our latest thinking, our most up-to-date meters and our relationships with the online publishers such as Google and Facebook, and the result is something that we believe is the future of audience measurement.
Our Customer Service Support are the key relationship holders between Kantar and our Origin and Screenwise panel members, delivering an excellent level of service and important support to our panel. In the role of Customer Service Support, you would work closely with our regional Solution Techs and all other teams to ensure a flawless client-centric service to our Panel.
Tasks & Responsibilities
- Responding to incoming calls from panel members and recording the outcome of calls in the contact history database
- Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering
- Collaborating closely with technicians whilst in panel member homes to perform interactive tests and quality checks
- Collecting information from technicians about the equipment in the panel members homes and updating a central database
- Collaborating with Continuous Improvement (CI) agents to identify and address areas for change in the service
- Providing support on ad hoc projects and initiatives
- Conducting validation checks to identify any issues with data held against a home that could impact data processing
- Work with the wider Origin team to ensure SLA’s (Service Level Agreements) and project deadlines are met
Your profile and key skills we are looking for
- Communication - strong relationship building and communication skills with internal partners and panel members
- Customer service - Polite and professional telephone manner with a positive work ethic towards problem solving
- Teamwork - proactive and strong self-motivated teammate who is happy to lend a hand when needed
- Problem solving - ability to work in a fast-paced environment with proven experience of working to deadlines
- Performs tasks efficiently with a high level of accuracy
- Good interpersonal and administrative skills with a focus on work being accurately prioritised and completed in a timely manner
- Ability to multitask with a flexible attitude to work
At Kantar we have a coordinated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is committed to inclusion and diversity; therefore, we encourage applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.
Panel Service Executive in London employer: Kantar
Kantar is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and mentorship, all while enjoying the flexibility of a hybrid working model in a vibrant location. Join us to be part of a team that values your insights and empowers you to make a meaningful impact in brand strategy and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Panel Service Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kantar. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kantar before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Panel Service Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kantar:Your cover letter is your chance to shine! Tell us why you want to work at Kantar specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kantar!
How to prepare for a job interview at Kantar
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
