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For Companies At a Glance
- Tasks: Build strong client relationships and drive commercial growth through innovative solutions.
- Company: Join Kantar, a leading data and insights company with a vibrant culture.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for personal growth.
- Why this job: Make a real impact by nurturing client success and driving business expansion.
- Qualifications: Proven track record in client engagement and revenue growth; training provided.
- Other info: Dynamic role with frequent client interaction and excellent career progression.
The predicted salary is between 43200 - 72000 £ per year.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.
Location: London (hybrid), with regular UK client travel
Contract: Permanent
About the Role
The Client Success Director role sits at the heart of Business Development and exists for one purpose: nurture and build relationships with newly converted clients, turning every new win into sustained, accelerated commercial growth.
You will own the first 12 months of a portfolio of newly acquired clients and ensure they quickly see value, feel supported, and continue to buy – continuously seeking out the next opportunity to drive growth.
You will build senior client relationships, understand what matters most to them, and convert those insights into incremental revenue and multi-domain expansion. This is a high-impact, face-to-face commercial role for a natural relationship-builder who thrives in conversations that uncover needs, shape demand, and open new revenue pathways.
Success Outcomes
- Commercial Growth: Deliver incremental revenue against your individual target with disciplined pipeline coverage and accurate forecasting.
- Expansion at Scale: Drive multi-domain, multi-buyer penetration across priority accounts—turning early wins into broader adoption across Brand, Creative, Media and more.
- Client Health & Advocacy: Build strong client relationships, elevate client experience, anticipate risks early, and secure ongoing executive sponsorship.
- Fast Time-to-Value: Lead efficient onboarding with early adoption milestones and visible proof of value that fuels further commercial conversations.
- Governance & Compliance: Ensure all client hospitality and event activity adheres to policy. Make our new clients feel valued and treasured.
Key Responsibilities
- Growth & Value Realisation: Lead post-sale success plans with clear value hypotheses, adoption objectives, and commercial expansion paths. Translate real client outcomes into compelling cross-sell and upsell stories that open new revenue streams.
- Opportunity Identification & Orchestration: Stay close to client ambition, shifting priorities and emerging needs to proactively spot whitespace. Partner with Business Development Hunters, Orchestration, Client Partners, and Domain/Solution Leads to shape, sequence and accelerate client-led pursuits.
- High-Impact Client Engagement: Maintain a high-frequency, face-to-face rhythm: executive reviews, roadmap sessions, workshops, pilots and event-led experiences.
- Collaboration & Handover Excellence: Lead the post-win handover with clarity on scope, outcomes and value expectations. Align internal teams to deliver the value promised, ensuring seamless client experience across domains.
- Commercial Management: Run a disciplined book of business with rigorous pipeline hygiene, weekly commitments, and proactive removal of roadblocks.
What You Will Bring
- A proven track record of turning adoption into client-led expansion and revenue growth.
- Knowledge in insights, analytics, brand/media, innovation, advisory or CX.
- A passion for spending meaningful time with clients—listening deeply, asking the right questions and finding opportunities in the conversation.
- Confidence in pricing, negotiation and integrated solution framing.
- Strong stakeholder mapping and orchestration skills across BD, Marketing, Client Partners, and Domain/Solution Leads.
Behaviours
- Client-Obsessed & Commercially Relentless — pursues revenue opportunities with hunger while building long-term client value.
- Connects to Win — orchestrates teams and diverse expertise to unlock growth.
- Builds Great Teams — energises cross-functional groups to deliver exceptional outcomes.
- Solves Problems Decisively — uses data and insight to drive bold decisions.
- Amplifies Expertise — elevates Kantar's edge through strong commercial and client mastery.
Working Pattern & Travel
Hybrid London role with frequent in-person client meetings and UK travel (occasional international as needed). Flexibility aligned to client demand.
What the role is not: Project delivery, New logo selling.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else.
Client Success Director in London employer: KANTAR
Contact Detail:
KANTAR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Director in London
✨Tip Number 1
Get to know the company inside out! Research Kantar's values, recent projects, and their approach to client success. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those face-to-face chats! Think about how you can demonstrate your relationship-building skills and share examples of how you've driven growth in previous roles. Be ready to discuss how you can bring value to Kantar's clients.
✨Tip Number 4
Don't forget to follow up! After any meetings or interviews, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make their decisions.
We think you need these skills to ace Client Success Director in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how your passion aligns with our mission of inspiring new thinking and driving growth for our clients.
Tailor Your Experience: Make sure to highlight your relevant experience in client success and relationship building. We’re looking for someone who can turn new wins into sustained growth, so share specific examples that demonstrate your skills in this area.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Client Success Director role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at KANTAR
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understand their challenges and how the role of Client Success Director can address these. This will show your passion for client success and your ability to drive growth.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built and nurtured client relationships. Highlight how these relationships led to revenue growth or client satisfaction. This is crucial for a role that thrives on client engagement.
✨Be Ready to Discuss Growth Strategies
Think about specific strategies you would implement to drive commercial growth and client expansion. Be prepared to discuss how you would identify opportunities and navigate pricing options confidently, as this aligns with the role's responsibilities.
✨Demonstrate Your Curiosity
During the interview, ask insightful questions about the company’s current client challenges and future goals. This shows your genuine interest in understanding their needs and your proactive approach to finding solutions.
