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For Companies At a Glance
- Tasks: Be the go-to person for client queries and support broadcasters daily.
- Company: Join Kantar Media, a leader in audience measurement and analytics across 80+ countries.
- Benefits: Enjoy a hybrid work model with flexible hours and a supportive team environment.
- Why this job: Dive into the media world, enhance your skills, and make a real impact in audience measurement.
- Qualifications: Strong communication skills, attention to detail, and proficiency in MS Office are essential.
- Other info: Participate in weekend shifts and early morning rotas while working on exciting projects.
The predicted salary is between 28800 - 43200 £ per year.
So, are a people person, who can think on your feet? Apply now and join the team. We are looking to recruit a thorough and communicative candidate to join our friendly team, as a Client Service Executive. The suitable candidate will be a motivated and hardworking individual, able to build relationships and support in the day to day. The team operate on 7 days a week basis, which include rotational weekend shifts.
Job Role Requirements
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Act as a key point of contact responding to queries from subscribers, broadcasters, and BARB executives
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Setting up new broadcasters and channels for measurement to set timelines
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Setting up new data subscribers
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Working with Broadcasters and BARB to implement channel changes
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Coordinating channel launches and changes within Kantar
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Manage programme and spot log provision and provide related training to log providers. Engaging with log providers to improve the speed and accuracy with which data is provided.
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Communicate key changes and issues, notices and updates to the industry and maintaining industry contact details
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Maintenance and creation of data specifications to include any data specification changes
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Maintain and improve the BARB subscriber portal, including set-up of new users
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Investigating and answering queries from Broadcasters and other data users relating to BARB Data in a timely manner via Salesforce
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Daily production of some standard reports supplied to industry
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Participation in weekend rota (approx. one weekend in four) for managing industry communications.
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Also participating in early morning rota (8:15 am)
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The ideal candidate will be organised, proactive and able to work using own initiative with a desire to assist the smaller broadcasters in providing accurate data
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You will be client focused, wanting to provide an excellent service to users of the BARB service
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You will be curious, persevering to understand an issue fully, digging deeper into the data
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Strong written and verbal communicator
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An excellent eye for detail and high levels of accuracy
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Proficient MS Office packages, especially Excel & Outlook, some experience using SQL and Access is desirable.
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You will have a flexible approach to work and enjoy working as part of a team
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You will be able to juggle multiple tasks, working on several projects or queries at one time
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Interested in media (specifically television) and looking to progress a career in audience measurement
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Proficient in MS Office especially Outlook and Excel
As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.
Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.
Job Title: Client Service Executive
Location: London, Gray’s Inn Road
Full time/Permanent
LI-Hybrid #LI-EH2 #LI-KantarMedia
Role Description
Client Services Executive employer: KANTAR
Contact Detail:
KANTAR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Show your people skills! Since this role is all about building relationships, think of specific examples where you've successfully engaged with clients or colleagues. Be ready to share these stories during your interview.
✨Tip Number 2
Familiarize yourself with the media landscape, especially television audience measurement. Research Kantar Media and BARB to understand their services and how they impact the industry. This knowledge will help you stand out as a candidate who is genuinely interested in the field.
✨Tip Number 3
Highlight your organizational skills! Be prepared to discuss how you manage multiple tasks and projects simultaneously. Use examples from past experiences to demonstrate your ability to juggle responsibilities effectively.
✨Tip Number 4
Brush up on your Excel and Outlook skills. Since proficiency in these tools is essential for the role, consider taking a quick online course or practicing with relevant tasks to ensure you're comfortable discussing your experience with them.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client services and communication. Emphasize any roles where you acted as a key point of contact or managed relationships with clients.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to think on your feet and provide excellent service to clients.
Showcase Relevant Skills: Highlight your proficiency in MS Office, especially Excel and Outlook. If you have experience with SQL and Access, be sure to mention it as well, as it is desirable for this position.
Demonstrate Your Curiosity: In your application, convey your curiosity and willingness to dig deeper into issues. Provide examples of how you've approached problem-solving in past roles, particularly in relation to data or client queries.
How to prepare for a job interview at KANTAR
✨Show Your People Skills
As a Client Services Executive, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully built relationships in previous roles, especially in challenging situations.
✨Demonstrate Proactivity
The role requires someone who can take initiative. During the interview, highlight instances where you identified a problem and took steps to resolve it without being prompted.
✨Be Detail-Oriented
With a focus on accuracy and data management, it's important to showcase your attention to detail. Bring up specific experiences where your meticulous nature led to successful outcomes.
✨Express Your Interest in Media
Since the position involves audience measurement in the media sector, convey your passion for television and media. Discuss any relevant experiences or insights that demonstrate your curiosity and understanding of the industry.
