At a Glance
- Tasks: Lead strategic CX hunting and win large, complex programmes.
- Company: Join Kantar, a leader in customer experience innovation.
- Benefits: Hybrid work model, competitive salary, and growth opportunities.
- Other info: Be part of a dynamic team driving significant market presence.
- Why this job: Shape the future of CX and make a real impact.
- Qualifications: Proven track record in winning complex CX deals.
The predicted salary is between 80000 - 100000 £ per year.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply.
Function: Business Development – Customer Experience
Location: UK (London‑centric, hybrid)
Reporting to: Head of Business Development / CX Leadership
Role Type: Senior Hunter | Growth Leader | Strategic Deal‑Maker
Why this role exists: Customer Experience is a strategic growth priority — and winning large, high‑impact CX programmes is critical to Kantar’s competitive position. This role exists to create, shape, and win big CX opportunities — stealing work from competitors, opening entirely new buying points, leveraging partnerships with Qualtrics and Medallia and expanding Kantar’s footprint with senior CX decision‑makers.
Your mission:
- Create net‑new CX pipeline at scale through new logos, competitive displacement, and CX‑led cross‑sell.
- Own the CX STEAL agenda — identifying competitor‑held accounts, nurturing new and existing relationships, crafting winning strategies, and leading Kantar to victory.
- Be a trusted CX advisor to senior client stakeholders, shaping their experience agenda and positioning Kantar as the partner of choice.
What you’ll do:
- Lead CX hunting at a strategic level: Act as the senior CX hunter for the UK, accountable for opening doors and winning large, complex CX programmes. Proactively target competitor‑held accounts, building tailored STEAL strategies to displace incumbents.
- Live with clients — face‑to‑face and online: Spend a significant proportion of time in client offices, building trust, intimacy and influence. Lead senior‑level CX conversations with C‑suite and CX, Digital, Marketing and Operations leaders.
- Shape and win high‑value CX deals: Own the end‑to‑end commercial strategy for priority CX opportunities. Partner with CX domain experts, analytics, consulting and programme design teams to build compelling, outcome‑led propositions.
- Own the CX STEAL initiative: Take clear ownership of CX STEAL targets and execution. Build competitor battle plans: positioning, proof points, pricing strategy, and risk mitigation.
- Be a connector and amplifier inside Kantar: Work closely with Marketing to convert CX thought leadership, campaigns and events into qualified opportunities.
- Run a disciplined, high‑quality pipeline: Own pipeline creation, progression and forecasting for CX hunting activity. Be relentlessly CRM compliant — clean data, accurate staging, confident forecasting.
What success looks like:
- Material growth in CX pipeline and wins, especially large, strategic programmes.
- Clear evidence of STEAL wins from competitors.
- Strong new logo penetration driven by CX conversations.
- A visible uplift in Kantar’s CX market presence and credibility.
What you’ll bring:
- Proven track record of winning large, complex CX or consulting‑led deals, including competitive STEAL wins.
- Deep understanding of the CX ecosystem, including platforms, measurement, insight, design and transformation.
- A black book of senior CX, Digital and Marketing contacts and the confidence to open doors at pace.
Personal attributes:
- Client‑obsessed: you prioritise time with clients above all else.
- Bold, proactive and not shy about approaching senior stakeholders.
- Highly credible communicator who can challenge, influence and inspire.
Why this role is different: It combines strategic CX leadership with frontline hunting. You will shape how Kantar wins CX work, not just deliver against a target. Success here directly influences Kantar’s growth trajectory in CX.
Business Development Senior Director (CX Partnerships) employer: Kantar
Kantar is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Business Development Senior Director role in London. With a strong emphasis on employee growth and collaboration, Kantar offers unique opportunities to engage with senior stakeholders and lead high-impact CX initiatives, all while benefiting from a hybrid working model that promotes work-life balance. The company's commitment to creativity and strategic partnerships ensures that employees are not only part of a competitive environment but also have the chance to shape the future of customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Senior Director (CX Partnerships)
✨Tip Number 1
Get to know the company inside out! Research Kantar's recent projects, partnerships, and their approach to CX. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Attend industry events, webinars, or conferences where Kantar is present. Make connections with current employees and engage in meaningful conversations to get your foot in the door.
✨Tip Number 3
Be ready to showcase your expertise! Prepare case studies or examples of your past successes in CX. This will help you demonstrate your value and how you can contribute to Kantar's growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take on the challenge of being a CX hunter.
We think you need these skills to ace Business Development Senior Director (CX Partnerships)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you’re not just ticking boxes but genuinely excited about the opportunity to lead CX initiatives and make a real impact.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in CX and business development. We love seeing how your unique skills align with our mission to create and win big CX opportunities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for this senior hunter role. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to shape Kantar’s CX future.
How to prepare for a job interview at Kantar
✨Know Your CX Stuff
Make sure you brush up on your knowledge of the customer experience landscape, especially regarding platforms like Qualtrics and Medallia. Be ready to discuss how these tools can create value for clients and how you've leveraged them in past roles.
✨Showcase Your Hunting Skills
Prepare examples of how you've successfully opened doors to new clients or won competitive deals. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your strategic thinking and execution.
✨Build Rapport with Confidence
Since this role involves a lot of client interaction, practice building rapport quickly. Think about how you can establish trust and credibility in your conversations, and be prepared to share anecdotes that demonstrate your client-obsessed approach.
✨Be Ready to Discuss Strategy
Understand the importance of the CX STEAL initiative and be prepared to discuss how you would develop competitor battle plans. Think about how you can position Kantar against competitors and what proof points you would use to win over clients.
