At a Glance
- Tasks: Support the TV Meters product line by managing support platforms and resolving client issues.
- Company: Kantar Media is a leader in audience measurement and analytics, driving insights for better decision-making.
- Benefits: Enjoy a competitive salary, career progression, and a supportive work environment focused on mental health.
- Other info: This is a full-time, office-based role in London, requiring 5 days a week in the office.
- Why this job: Join a dynamic team, work with cutting-edge technology, and make a real impact in media measurement.
- Qualifications: A computing degree or equivalent experience in technical support and software testing is essential.
The predicted salary is between 36000 - 60000 £ per year.
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Direct message the job poster from Kantar Media
As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.
Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.
Job Title: Customer Support - TV Meters
Location: London
Work pattern: Full time/Permanent
This is a full-time permanent position, based in our London office (Hanger Lane), requiring 5 days a week in the office. All applicants must have the legal right to live and work in the UK.
Role Description:
We are building a dedicated global team to support the TV Meters product line. The TV Meters Customer Support Engineer is a member of the team championing the TV Meters product line. The role is key within Kantar, Media Division, Audience Technology area. The TV Meters product line is considered a critical component for Kantar growth platform.
The role will work closely to the Customer Support Team, AGS Teams, Engineering, Procurement and QC Team.
TV Meters are at the core of Kantar audience measurement strategy. The product line includes the new People meter 7 (PM7) and, People meter 5000 technologies. Our People meters are deployed all over the globe in over 150,000 panel homes. The role is strategic to ensure the successful deployment and technical support of TV Meters. This is mostly an office-based role.
Key Responsibilities
- To use and manage the support platforms for TV Meters such as Service Desk, Confluence and, other tools provided.
- Review and answer support tickets for TV meters.
- Replicate reported issues reported by clients.
- Testing PM7 and associated products.
- Software Testing
- Provide day-to-day clients technical support and expertise for TV Meters product line.
- Support technology tests, pilots and live deployments as team player or, by coordinating the project as decided by the TV Meters Support Manager.
- Maintain TV Meters documentation in Confluence for internal and external clients.
- Maintain training materials for TV Meters area.
- Preparation of field engineers and local support teams.
- Analysing Meter Data and Meter logs to troubleshoot queries and issues
- Meter Data Analysis with great attention to details
- Working collaboratively as a team
Skills & Experience
- Knowledge of MS Office skill is essential.
- Ability to work in a matrix organisation and exposure to international environments.
- Ability to support and train 1st line local teams, to support 2nd line activities and, to refer to 3rd line development teams.
- Capable of interfacing with other Support teams, Product teams, Engineering and Development teams.
- Ability to own and run autonomously project related activities. To manage trials and the implementation of new TV Meters products from a technical perspective.
- To work closely with TV Meters Customer Support Manager to understand how and where to prioritise the workload.
- Software testing skills and product testing skills are essential.
- Ability to analyse logs and meter data are essential
- Ability to be flexible and adapt to a fast-growing environment (essential)
- Ability to prioritise workload and ensure allocated tasks get completed within tight deadlines.
- Ability to work in a busy environment.
- Working with both new and legacy technologies.
- Managing binary files (Hexadecimal) (desirable),
- A technical background with a computing degree desired.
- Experience in scripting language would be considered an advantage.
Your Profile
- Intermediate to fluent in English
- Computing Degree or equivalent
- Previous experience in technical support in a fast-paced environment and in using a service desk tool and ticketing system in a busy environment
- Experience in software development or application testing would be beneficial
- Excellent communication and interpersonal skills, with the ability to clearly explain complex technical information in simple terms
- After integration period, ability to work both independently on complex issue investigations, as well as part of a team. You’ll build relationships and collaborate well with a diverse range of colleagues and contacts.
- You are hands-on and friendly with excellent customer management skills
- Highly organized, you can manage simultaneous requests efficiently (Essential)
Our offer
At Kantar we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Market Research and Broadcast Media Production and Distribution
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Technical Customer Support in London employer: Kantar Media
Kantar Media is an exceptional employer, offering a dynamic and collaborative work culture that thrives on diversity and inclusion. With a flexible hybrid working model based in London, employees benefit from opportunities for professional growth, competitive rewards linked to performance, and the chance to influence one of the most respected media insight brands globally. Join us to be part of a team that values strategic partnerships and empowers individuals to excel in their careers while making impactful contributions to our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Support in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kantar Media. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kantar Media before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Support in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kantar Media:Your cover letter is your chance to shine! Tell us why you want to work at Kantar Media specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kantar Media!
How to prepare for a job interview at Kantar Media
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
