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- Tasks: Support the TV Meters product line by managing support platforms and resolving client issues.
- Company: Kantar Media is a leader in audience measurement and analytics, driving insights for better decision-making.
- Benefits: Enjoy a competitive salary, career progression, and a supportive work environment focused on mental health.
- Why this job: Join a dynamic team, work with cutting-edge technology, and make a real impact in media measurement.
- Qualifications: A computing degree or equivalent experience in technical support and software testing is essential.
- Other info: This is a full-time, office-based role in London, requiring 5 days a week in the office.
The predicted salary is between 36000 - 60000 £ per year.
Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Kantar MediaAs people increasingly move across channels and platforms, Kantar Media\’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.Working with panel and first-party data in over 80 countries, we have the world\’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.Job Title: Customer Support – TV MetersLocation: LondonWork pattern: Full time/PermanentThis is a full-time permanent position, based in our London office (Hanger Lane), requiring 5 days a week in the office. All applicants must have the legal right to live and work in the UK.Role Description:We are building a dedicated global team to support the TV Meters product line. The TV Meters Customer Support Engineer is a member of the team championing the TV Meters product line. The role is key within Kantar, Media Division, Audience Technology area. The TV Meters product line is considered a critical component for Kantar growth platform.The role will work closely to the Customer Support Team, AGS Teams, Engineering, Procurement and QC Team.TV Meters are at the core of Kantar audience measurement strategy. The product line includes the new People meter 7 (PM7) and, People meter 5000 technologies. Our People meters are deployed all over the globe in over 150,000 panel homes. The role is strategic to ensure the successful deployment and technical support of TV Meters. This is mostly an office-based role.Key ResponsibilitiesTo use and manage the support platforms for TV Meters such as Service Desk, Confluence and, other tools provided.Review and answer support tickets for TV meters.Replicate reported issues reported by clients.Testing PM7 and associated products.Software TestingProvide day-to-day clients technical support and expertise for TV Meters product line.Support technology tests, pilots and live deployments as team player or, by coordinating the project as decided by the TV Meters Support Manager.Maintain TV Meters documentation in Confluence for internal and external clients.Maintain training materials for TV Meters area.Preparation of field engineers and local support teams.Analysing Meter Data and Meter logs to troubleshoot queries and issuesMeter Data Analysis with great attention to detailsWorking collaboratively as a teamSkills & ExperienceKnowledge of MS Office skill is essential.Ability to work in a matrix organisation and exposure to international environments.Ability to support and train 1st line local teams, to support 2nd line activities and, to refer to 3rd line development teams.Capable of interfacing with other Support teams, Product teams, Engineering and Development teams.Ability to own and run autonomously project related activities. To manage trials and the implementation of new TV Meters products from a technical perspective.To work closely with TV Meters Customer Support Manager to understand how and where to prioritise the workload.Software testing skills and product testing skills are essential.Ability to analyse logs and meter data are essentialAbility to be flexible and adapt to a fast-growing environment (essential)Ability to prioritise workload and ensure allocated tasks get completed within tight deadlines.Ability to work in a busy environment.Working with both new and legacy technologies.Managing binary files (Hexadecimal) (desirable),A technical background with a computing degree desired.Experience in scripting language would be considered an advantage.Your ProfileIntermediate to fluent in EnglishComputing Degree or equivalentPrevious experience in technical support in a fast-paced environment and in using a service desk tool and ticketing system in a busy environmentExperience in software development or application testing would be beneficialExcellent communication and interpersonal skills, with the ability to clearly explain complex technical information in simple termsAfter integration period, ability to work both independently on complex issue investigations, as well as part of a team. You\’ll build relationships and collaborate well with a diverse range of colleagues and contacts.You are hands-on and friendly with excellent customer management skillsHighly organized, you can manage simultaneous requests efficiently (Essential)Our offerAt Kantar we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that\’s out of the ordinary and join us.We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.Privacy and Legal StatementPRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (\”Kantar\”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.comSeniority level Seniority level AssociateEmployment type Employment type Full-timeJob function Job function Information TechnologyIndustries Market Research and Broadcast Media Production and DistributionReferrals increase your chances of interviewing at Kantar Media by 2xGet notified about new Customer Support Technician jobs in London Area, United Kingdom .London, England, United Kingdom 1 week agoLondon, England, United Kingdom 5 days agoLondon, England, United Kingdom 5 days agoCustomer Experience Agent (Technical Support) London, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 2 weeks agoBattersea, England, United Kingdom 1 day agoLondon, England, United Kingdom $86,000.00-$124,100.00 1 week agoLondon, England, United Kingdom 22 hours agoLondon, England, United Kingdom 1 week agoProduct Support Specialist – Institutions London, England, United Kingdom £50,000.00-£56,000.00 1 month agoTechnical Support Representative, In-Store London, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoGreater London, England, United Kingdom 5 days agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 11 hours agoLondon, England, United Kingdom 15 hours agoTottenham, England, United Kingdom 1 day agoLondon, England, United Kingdom 7 hours agoGreater London, England, United Kingdom 5 days agoLondon, England, United Kingdom 2 months agoLondon, England, United Kingdom 19 hours agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 3 days agoCustomer Support & Onboarding Specialist London, England, United Kingdom 9 hours agoWe\’re unlocking community knowledge in a new way. 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Technical Customer Support employer: Kantar Media
Contact Detail:
Kantar Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support
✨Tip Number 1
Familiarise yourself with Kantar's TV Meters product line, especially the People meter 7 and People meter 5000 technologies. Understanding these products will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical support skills, particularly in using service desk tools and ticketing systems. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running in a busy environment.
✨Tip Number 3
Network with current or former employees of Kantar Media, especially those in customer support roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your experience with software testing and data analysis. Highlight specific examples where you've successfully troubleshot issues or improved processes, as this will align well with the responsibilities of the Technical Customer Support role.
We think you need these skills to ace Technical Customer Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Customer Support position. Understand the key responsibilities and required skills, such as knowledge of MS Office, software testing, and customer management.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support and any familiarity with service desk tools. Emphasise your ability to work in a fast-paced environment and your communication skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your technical expertise. Mention specific experiences that relate to the TV Meters product line and how you can contribute to Kantar's growth.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a technical support role.
How to prepare for a job interview at Kantar Media
✨Understand the Product Line
Before your interview, make sure you have a solid understanding of Kantar's TV Meters product line. Familiarise yourself with the People meter 7 and People meter 5000 technologies, as well as their role in audience measurement. This knowledge will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Technical Skills
Be prepared to discuss your technical background, especially any experience with software testing and data analysis. Highlight your familiarity with service desk tools and ticketing systems, as these are crucial for the role. If you have experience in scripting languages, be sure to mention that too!
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting and providing technical support, think of examples from your past experiences where you've successfully resolved issues. Be ready to explain your thought process and how you approach problem-solving, as this will show your potential employer that you can handle the challenges of the job.
✨Emphasise Team Collaboration
Kantar values teamwork, so be sure to highlight your ability to work collaboratively with diverse teams. Share examples of how you've effectively communicated and built relationships with colleagues in previous roles. This will demonstrate that you're not only technically skilled but also a great team player.
