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- Tasks: Support technicians and manage data for TV and device viewing measurements.
- Company: Join Kantar Media, a leader in audience measurement and insights.
- Benefits: Competitive salary, hybrid work, and a focus on well-being.
- Why this job: Be part of a growing team with full training and real impact.
- Qualifications: Strong communication skills and a service-oriented mindset.
- Other info: Flexible working culture that values diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Location: London, Westgate
Salary: Competitive
Full time, Permanent, Hybrid. Saturday cover required when needed.
About the Role
Kantar Media's panel administration team supports over fifty field technicians who maintain and install equipment that measures viewing on TVs, PCs, and tablets. Their main responsibilities include accurate data entry into the Atria database and acting as the key point of contact for both technicians and panel members. They also handle appointment bookings, validate maintenance work, and ensure home equipment and demographic information are kept up to date. With the BARB contract renewed to 2029, the team is expanding and will provide full training across its systems and tools.
Responsibilities
- Collaborating closely with technicians while in panel member homes to perform interactive tests and quality checks to validate that the metering is installed accurately.
- Gathering information from technicians about the equipment in panel members' homes and updating it in a central database.
- Contacting panel members to book appointments for technician visits which could involve a first-time installation or revisit.
- Responding to incoming calls from panel members and recording the outcome of calls in the contact history database.
- Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering.
- Providing support on ad hoc projects and initiatives.
- Conducting various validation checks to identify any issues with data held against a home that could have a detrimental impact on data processing.
- Performing all duties with an underlying objective of meeting or exceeding the division's service level agreements.
- Working collaboratively with all staff within the BARB team and other business units.
- Ensuring that daily targets set for routine activities are met and meet the standards expected.
Requirements
- Service Oriented: The desire to anticipate, recognize and meet others' needs; full understanding of daily priorities and quality expectations; proactive collaboration with others.
- Communicator: Confident communicating with both colleagues and panel members; ability to interpret detailed information and articulate it clearly.
- Adaptability: Flexible to responding to business, stakeholder, and client needs; versatile approach to issues; ability to adapt to changing priorities; experience working in a help desk or operations environment with business-critical deadlines.
- Growth Mindset: Open-minded; seeks and acts on feedback; creates improvements and puts new ideas into practice.
- Purposeful Collaboration: Works proactively with peers and others within and outside Kantar; enjoys teamwork; collaborates with purpose to achieve desired outcomes; understands the bigger picture and goals.
- Help Others flourish: Positive and pragmatic attitude, taking ownership to overcome obstacles; shows respect and embraces diversity.
If you think you have the right skills, motivation, and drive to support our Panel Team, then don’t miss out on this opportunity and apply now!
Country: United Kingdom
Why join Kantar Media?
We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and well-being. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar Media.
Panel Admin Administrator employer: Kantar Media
Contact Detail:
Kantar Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Panel Admin Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kantar Media. Understand their values, culture, and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to the role of a Panel Administration Assistant. Prepare your responses, focusing on your service-oriented mindset and adaptability. We want to hear how you can handle challenges and work collaboratively!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and confident when discussing your experiences. Remember, this role involves interacting with both technicians and panel members, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready. This shows your interest in the role and helps you understand if Kantar Media is the right fit for you. Plus, it’s a great way to engage with your interviewers!
We think you need these skills to ace Panel Admin Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Panel Administration Assistant role. Highlight your relevant experience and skills that match the job description, like your service-oriented mindset and communication skills.
Show Off Your Adaptability: In your application, give examples of how you've adapted to changing priorities in previous roles. This will show us that you can handle the dynamic nature of the job and work well under pressure.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, making it easy for us to see why you're a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Kantar Media
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Panel Administration Assistant. Familiarise yourself with the key tasks like data entry, appointment bookings, and communication with technicians and panel members. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with both colleagues and panel members, be prepared to discuss your communication style. Think of examples where you've effectively communicated complex information or resolved issues. This will highlight your ability to articulate clearly and confidently.
✨Demonstrate Adaptability
The job requires flexibility in responding to changing priorities. Be ready to share experiences where you've successfully adapted to new situations or challenges. This shows that you can thrive in a dynamic environment, which is crucial for this position.
✨Emphasise Teamwork and Collaboration
Kantar values purposeful collaboration, so think of instances where you've worked well in a team. Discuss how you contributed to achieving common goals and how you support your colleagues. This will reflect your alignment with their culture and values.
