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- Tasks: Guide panel members through equipment installation and provide top-notch customer support.
- Company: Kantar Media helps partners navigate the advertising landscape with audience measurement and insights.
- Benefits: Enjoy a hybrid work model, competitive pay, and a supportive work environment focused on wellbeing.
- Why this job: Join a diverse team that values inclusion and offers opportunities for personal and professional growth.
- Qualifications: Strong communication skills and a proactive attitude are essential; tech knowledge is a plus.
- Other info: This entry-level role offers flexibility and the chance to make a real impact in media analytics.
The predicted salary is between 24000 - 32000 £ per year.
Join to apply for the Origin Service & Solutions Tech role at Kantar Media
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Join to apply for the Origin Service & Solutions Tech role at Kantar Media
Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.
Kantar Media is a wholly owned but operationally independent part of the Kantar Group.
Job Details
As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.
Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.
Job Title: Service & Solutions Tech
Location: Hybrid
Employment Type: Full-Time, Permanent
Working Hours: Mon-Fri, occasional weekend and evening hours.
Role Description
At Kantar Media, our Service and Installation Executives play a pivotal role in fostering strong relationships with our panellists. By guiding panellists through the installation process, providing premier customer support, and maintaining metering equipment, this role ensures our panel delivers high-quality data for our business needs. You will work closely with Operations and other functions, focusing on creating a flawless, client-centric experience.
Key Responsibilities
- Installation and Support:
- Remotely guide panel members through the installation and maintenance of metering equipment and software in their homes.
- Conduct interactive tests, perform quality checks, and troubleshoot technical faults.
- Customer Service Perfection:
- Provide exceptional service, ensuring a positive experience for panel members.
- Educate and encourage proper care and usage of metering equipment.
- Compliance and Data Management:
- Make follow-up calls to address compliance issues or resolve technical problems.
- Accurately log home activity and update central databases with detailed information about installed equipment.
- Collaboration:
- Partner with colleagues to maintain stock levels of metering equipment.
- Work with Continuous Improvement (CI) agents to identify and address service enhancements.
- Support ad hoc projects and initiatives as needed.
- Quality Assurance and Deadlines:
- Conduct validation checks to ensure data integrity for processing.
- Collaborate with the wider team to meet Service Level Agreements (SLAs) and project timelines.
Skills & Experience
- Communication: Exceptional interpersonal and communication skills to establish links with panel members and internal partners.
- Customer Service & Problem-Solving: A polite, professional manner with a proactive approach to solving issues.
- Collaboration: Team-oriented mentality, with a willingness to assist colleagues when required.
- Technical Knowledge: Understanding of TV technology is desirable but not crucial.
- Organisation & Accuracy: Strong organisational skills, with the ability to prioritise tasks and deliver high levels of accuracy.
- Flexibility: Ability to work in a fast-paced environment, adapt to changing priorities, and work occasional evenings and weekends.
- Self-Motivation: A proactive, autonomous worker with a continuous improvement mindset.
- Attention to Detail: Ability to multitask and maintain focus on high-quality outputs.
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kantar Media. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com
Country
United Kingdom
Why join Kantar?
We pride ourselves on understanding people, and what makes us think and act the way we do.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Marketing Services
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Origin Service & Solutions Tech employer: Kantar Media
Contact Detail:
Kantar Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Origin Service & Solutions Tech
✨Tip Number 1
Familiarise yourself with Kantar Media's services and solutions. Understanding their audience measurement and analytics will help you speak confidently about how you can contribute to their goals during any discussions.
✨Tip Number 2
Highlight your customer service skills in conversations. Since the role focuses on providing exceptional support to panel members, showcasing your experience in resolving issues and ensuring client satisfaction will set you apart.
✨Tip Number 3
Network with current or former employees of Kantar Media. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 4
Prepare to discuss your technical knowledge, even if it's not crucial. Being able to talk about TV technology or related fields can demonstrate your willingness to learn and adapt, which is essential for this role.
We think you need these skills to ace Origin Service & Solutions Tech
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to grasp the key responsibilities and skills required for the Origin Service & Solutions Tech position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and technical support. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving skills and attention to detail.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your communication skills and ability to work collaboratively, as these are crucial for the position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for the role.
How to prepare for a job interview at Kantar Media
✨Showcase Your Communication Skills
As the role requires exceptional interpersonal skills, be prepared to demonstrate your ability to communicate clearly and effectively. Use examples from past experiences where you successfully interacted with clients or team members.
✨Emphasise Customer Service Experience
Highlight any previous roles where you provided customer support or resolved issues. Discuss how you ensured a positive experience for customers, as this is crucial for the position at Kantar Media.
✨Demonstrate Technical Understanding
While deep technical knowledge isn't mandatory, showing a basic understanding of TV technology can set you apart. Be ready to discuss any relevant experience or willingness to learn about the technology used in the role.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to share specific examples of how you've tackled challenges in the past, particularly in fast-paced environments, to illustrate your proactive approach.
