HR Service Delivery Consultant

Kantar Media is a global leader in data, insights, and consulting services, specialising in media measurement, audience analysis, and advertising effectiveness. Our data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision‑making. We help brands, agencies, and media owners navigate the complex world of media and advertising through cutting‑edge technology and deep expertise. With a presence in over 80 countries, we deliver actionable insights that shape the future of the media landscape.

Job Details

• Location: London, Grays Inn Road
• Working Pattern: Fixed term contract – 5 months (Full‑time permanent position, hybrid arrangement, minimum 2 days in office)
• Legal status: Open to all candidates with the legal right to live and work permanently in the UK; no VISA sponsorship required.

Description

Kantar Media is seeking a detail‑oriented, proactive, and service‑driven professional to join our HR Operations team in the UK, covering Denmark, Norway, Finland, Slovakia, Sweden, and Germany. The role is pivotal in delivering a seamless employee experience while ensuring compliance across multiple European countries, directly contributing to organisational effectiveness and employee engagement.

Role Responsibilities

• Manage end‑to‑end HR Operations for the employee lifecycle, including onboarding, contract management, data changes, and offboarding.
• Maintain and audit HR data for accuracy and compliance with local legislation, company policies, and audit standards.
• Serve as a trusted advisor to employees and managers, delivering timely, professional, and solutions‑focused HR support.
• Collaborate with HRBPs, Payroll, and Centres of Excellence to resolve issues, streamline processes, and ensure seamless service delivery.
• Develop and maintain comprehensive process documentation, including process maps and jurisdiction‑specific requirements.
• Design and implement a robust, audit‑ready digital filing system for personnel records.
• Identify and lead continuous improvement initiatives to optimise HR processes and enhance service quality.

Capabilities and Experience

• Minimum 3–5 years’ experience in HR Operations, Shared Services, or Service Delivery, ideally in a multi‑country environment.
• In‑depth knowledge of HR processes and employment legislation in Denmark, Norway, Finland, Slovakia, Sweden, and Germany.
• Advanced proficiency in HRIS platforms (e.g., Workday, ServiceNow, Jira) and digital document management.
• Exceptional organisational skills, attention to detail, and ability to manage competing priorities in a dynamic environment.
• Strong analytical and problem‑solving skills, with a proven track record of driving process improvements.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to build trust at all levels.
• Demonstrated commitment to confidentiality, compliance, and ethical standards.

Why join Kantar Media?

We pride ourselves on understanding people and the way we act. Equality of opportunity for everyone is our highest priority. We support colleagues to work in ways that promote health and wellbeing, and we encourage flexible arrangements so everyone feels included. We celebrate diversity and welcome applications from all backgrounds and sections of society. Even if you feel you’re not an exact match, we’d love to receive your application and discuss this role or others at Kantar Media.