Global Service Delivery Lead - Payroll

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Job Title: Global Service Delivery Lead – Payroll

Location: Gray’s Inn Road, London

Full time/Permanent

#LI-Hybrid #LI-EH2 #LI-KantarMedia

This is a full-time permanent position, based in our London office. We operate in a hybrid capacity and require 2 days in the office. All applicants must have the legal right to live and work in the UK.

Role Description:

Kantar Media is seeking an organised, proactive, and driven individual to join the HR Team. You will play a key role in ensuring efficient service delivery and providing high-quality, timely, and proactive HR Lifecycle support across the organisation. In some regions you may also be involved in supporting the set-up of HR Processes and systems. This is a fantastic opportunity for someone looking to expand their HR journey, who is passionate about ensuring excellence I employee support, data accuracy and and supporting colleagues, process-driven, and detail-oriented. If you thrive in a dynamic environment and seek growth in the HR field, this role offers great potential.

Role Responsibilities:

• Liaise with external payroll providers to manage timely and accurate payroll across Europe and Asia.
• Oversee international payroll operations, ensuring compliance with local tax and labor regulations.
• Manage the full employee lifecycle, including onboarding, payroll, benefits, and offboarding.
• Maintain and update HRIS systems, ensuring data accuracy and supporting reporting needs.
• Ensure HR operations comply with company policies and local labor laws.
• Act as a primary contact for employee queries on payroll, benefits, and HR policies.
• Support internal and external audits with required HR documentation.
• Facilitate smooth payroll transitions during employee onboarding/offboarding.
• Support benefits administration and resolve related employee and manager queries.
• Maintain accurate and secure employee records and sensitive information.
• Assist managers and HRBPs with employee relations, including documentation and case management.
• Coordinate training and development initiatives across the organization.
• Provide recruitment support, including sourcing and screening in local languages as needed.

Required:

• Excellent communication skills, both written and verbal, with the ability to effectively engage with employees and stakeholders at all levels across different regions.
• 2–3 years of experience working in a global HR or People Operations role, supporting international payroll, benefits, and compliance across multiple countries.
• Proven experience managing or supporting end-to-end payroll processes and benefits administration, ensuring alignment with local legislation and global standards.
• Strong ability to establish, uphold, and continuously improve high service standards, ensuring consistency and excellence across all HR operations.
• Proficient in using HR and payroll systems such as Workday, ServiceNow, Jira, or ADP, with the ability to troubleshoot, optimise usage, and train others when needed.
• Demonstrates a strong personal drive for continuous improvement and operational efficiency, contributing fresh ideas and identifying areas for process enhancement.
• A collaborative team player with the ability to build strong working relationships and influence stakeholders in a cross-functional, multicultural environment.
• Meticulous attention to detail and a commitment to accuracy in data management, reporting, and documentation.
• Solid understanding of SLA management, ensuring timely and high-quality service delivery in line with agreed standards.
• Comfortable interpreting and analysing HR and payroll data to support informed decision-making and reporting needs.
• Confident in creating and delivering clear, engaging presentations to share insights, recommendations, or project updates with key stakeholders.

At Kantar Media we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kantar Media. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com