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For Companies At a Glance
- Tasks: Join our team to support and test the innovative TV Meters product line.
- Company: Kantar Media is a leading global data, insights, and consulting company.
- Benefits: Enjoy a competitive rewards package and opportunities for career progression.
- Why this job: Be part of a dynamic team making an impact in audience measurement technology.
- Qualifications: A computing degree or equivalent and experience in technical support are essential.
- Other info: This is a full-time role based in London with a focus on collaboration and innovation.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Customer Support Testing Engineer role at Kantar Media in London. This is a full-time, permanent position based in our London office (Location: Hanger Lane, London). The role requires 4 days in the office.
Role Description
We are building a dedicated global team to support the TV Meters product line. The TV Meters Customer Support Testing Engineer is a member of the team championing the TV Meters product line. The role is key within Kantar, Media Division, Audience Technology area. The TV Meters product line is a critical component for Kantar\’s growth platform. The role will work closely with the Customer Support Team, AGS Teams, Engineering, Procurement and QC Team. TV Meters are central to our audience measurement strategy, including PM7 and People meter 5000 technologies, deployed globally in over 150,000 panel homes. The role is strategic to ensure successful deployment and technical support of TV Meters.
Key Responsibilities
- Use and manage the support platforms for TV Meters such as Service Desk, Confluence, and other tools provided.
- Review and answer support tickets for TV Meters.
- Replicate reported issues reported by clients.
- Test PM7 and associated products.
- Software testing.
- Provide day-to-day technical support and expertise for the TV Meters product line.
- Support technology tests, pilots and live deployments as a team member or by coordinating projects as decided by the TV Meters Support Manager.
- Maintain TV Meters documentation in Confluence for internal and external clients.
- Maintain training materials for the TV Meters area.
- Prepare field engineers and local support teams.
- Analyze meter data and meter logs to troubleshoot queries and issues.
- Meter data analysis with careful attention to detail.
- Work collaboratively as part of a team.
Skills & Experience
- Knowledge of MS Office is essential.
- Ability to work in a matrix organisation and exposure to international environments.
- Ability to support and train 1st line local teams, support 2nd line activities, and refer to 3rd line development teams.
- Capable of interfacing with other support, product, engineering and development teams.
- Ability to own and run autonomously project-related activities; manage trials and implementation of new TV Meters products from a technical perspective.
- Work closely with the TV Meters Customer Support Manager to understand prioritisation of workload.
- Software testing skills and product testing skills are essential.
- Ability to analyse logs and meter data is essential.
- Flexible and able to adapt in a fast-growing environment.
- Proactive attitude is essential.
- Ability to prioritise workload and complete tasks within tight deadlines.
- Ability to work in a busy environment.
- Experience with both new and legacy technologies.
- Managing binary files (Hexadecimal) is desirable.
- A technical background with a computing degree is desirable.
- Experience in scripting languages would be an advantage.
Your Profile
- Intermediate to fluent in English.
- Computing degree or equivalent.
- Previous experience in technical support in a fast-paced environment and experience using a service desk tool and ticketing system.
- Experience in software development or application testing would be beneficial.
- Excellent communication and interpersonal skills with the ability to clearly explain complex technical information.
- Problem solving skills and resilience.
- After integration period, ability to work independently on complex investigations as well as part of a team; ability to build relationships and collaborate with a diverse range of colleagues.
- Hands-on and friendly with excellent customer management skills.
- Highly organized with ability to manage simultaneous requests efficiently.
Our offer
At Kantar we offer a competitive rewards package and a pay-for-performance culture, with rewards and career progression linked to what you deliver. We aim to create an inclusive environment where everyone can flourish and where diversity of thinking is valued.
We are committed to equality and inclusion; we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, or marital status.
Privacy and legal
PRIVACY DISCLOSURE: By applying to this opportunity you consent to the processing and retention of your personal data by The Kantar Group Limited. Your details may be shared with the hiring manager(s) and for consideration for future opportunities. For details please review Kantar’s privacy policy.
Location & Legal
Country: United Kingdom
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Marketing Services
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Customer Support Testing Engineer employer: Kantar Media
Contact Detail:
Kantar Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Testing Engineer
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Service Desk and Confluence. Having hands-on experience or knowledge of these platforms will show your readiness to hit the ground running.
✨Tip Number 2
Brush up on your software testing skills, especially related to product testing. Being able to demonstrate your understanding of testing methodologies can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with data analysis, particularly in troubleshooting technical issues. Being able to analyse meter data and logs is crucial for this role, so make sure to showcase relevant examples.
✨Tip Number 4
Prepare to discuss your ability to work in a fast-paced environment and manage multiple requests. Share specific instances where you've successfully prioritised tasks under pressure to demonstrate your organisational skills.
We think you need these skills to ace Customer Support Testing Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and software testing. Emphasise any previous roles where you managed support tickets or worked with service desk tools, as these are crucial for the Customer Support Testing Engineer position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and Kantar Media's mission. Mention specific skills that align with the job description, such as your ability to analyse meter data and your experience in a fast-paced environment.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved technical issues in the past. Highlight your analytical skills and your proactive approach to troubleshooting, as these are key attributes for this role.
Highlight Team Collaboration: Since the role involves working closely with various teams, mention any experiences where you collaborated effectively with others. This could include training local teams or coordinating projects, which will demonstrate your ability to work in a matrix organisation.
How to prepare for a job interview at Kantar Media
✨Understand the Product Line
Familiarise yourself with Kantar's TV Meters product line, including PM7 and People meter 5000 technologies. Being able to discuss how these products function and their importance in audience measurement will show your genuine interest and preparedness.
✨Demonstrate Technical Skills
Be ready to showcase your software testing skills and experience with service desk tools. Prepare examples of past experiences where you successfully troubleshot technical issues or managed support tickets, as this is crucial for the role.
✨Highlight Team Collaboration
Since the role involves working closely with various teams, prepare to discuss your experience in collaborative environments. Share specific instances where you contributed to team projects or supported colleagues in achieving common goals.
✨Showcase Problem-Solving Abilities
Prepare to discuss how you've approached complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your analytical skills and resilience in challenging situations.
