Client Service Executive

Kantar Media is a global leader in data, insights, and consulting services, specialising in media measurement, audience analysis, and advertising effectiveness. As people increasingly move across channels and platforms, our data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. We help brands, agencies, and media owners navigate the complex world of media and advertising through cutting-edge technology and deep expertise.

This is a full-time permanent position, based in our London office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in the UK, without requiring VISA sponsorship now or in the future.

As the proud official provider of TV viewing data for the broadcast channels in the UK, Kantar is looking for a Senior Client Services Executive within our BARB department. The ideal candidate will be front line staff for BARB, handling client communication, engaging with broadcasters and other clients to ensure effective, timely and accurate information is produced daily.

We are looking to recruit a thorough and communicative candidate to join our friendly team, as a Client Service Executive. The suitable candidate will be a motivated and hardworking individual, able to build relationships and support in the day to day. The team operate on a 7 days a week basis, which include rotational weekend shifts.

• Act as a key point of contact responding to queries from subscribers, broadcasters, and BARB executives.
• Setting up new broadcasters and channels for measurement to set timelines.
• Setting up new data subscribers.
• Working with Broadcasters and BARB to implement channel changes.
• Coordinating channel launches and changes within Kantar.
• Manage programme and spot log provision and provide related training to log providers.
• Engaging with log providers to improve the speed and accuracy with which data is provided.
• Communicate key changes and issues, notices and updates to the industry and maintaining industry contact details.
• Maintenance and creation of data specifications to include any data specification changes.
• Maintain and improve the BARB subscriber portal, including set-up of new users.
• Investigating and answering queries from Broadcasters and other data users relating to BARB Data in a timely manner via Salesforce.
• Daily production of some standard reports supplied to industry.
• Participation in weekend rota (approx. one weekend in four) for managing industry communications.
• Also participating in early morning rota (8:15 am).

• Experience in a client facing role.
• The ideal candidate will be organised, proactive and able to work using own initiative with a desire to assist the smaller broadcasters in providing accurate data.
• You will be client focused, wanting to provide an excellent service to users of the BARB service.
• You will be curious, persevering to understand an issue fully, digging deeper into the data.
• Strong written and verbal communicator.
• An excellent eye for detail and high levels of accuracy.
• Proficient with Salesforce, MS Office packages, especially Excel & Outlook, some experience using SQL and Access is desirable.
• You will have a flexible approach to work and enjoy working as part of a team.
• You will be able to juggle multiple tasks, working on several projects or queries at one time.
• Interested in media (specifically television) and looking to progress a career in audience measurement.

At Kantar we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together.