TGI Training Manager in City of London

Job Title: TGI Knowledge Manager

Join to apply for the TGI Knowledge Manager role at Kantar Media.

Company Overview

Media helps partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in‑depth intelligence into paid, owned and earned media, our global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

Location

London, Grays Inn Road, United Kingdom

Employment Type

Part time or Full time/Permanent/Hybrid

Role Description

As the TGI Knowledge Manager, you sit at the heart of the TGI Commercial team. You will lead the development and delivery of training content that enhances both client and internal team understanding of TGI data and tools. This is an exciting opportunity to really change up how we approach knowledge support; you will be responsible for modernising the training infrastructure through the implementation of a scalable Learning Management System (LMS), while also supporting internal onboarding and continuous TGI learning initiatives. The role requires a proactive approach to keeping training content relevant by staying informed on industry trends, media and market research developments, and evolving client needs.

Role Responsibilities

• Design and deliver structured training programs tailored to client needs.
• Maintain a mix of client‑centric remote and face‑to‑face training solutions to suit diverse learning preferences and engagement styles.
• Lead the sourcing, evaluation and deployment of a Learning Management System (LMS).
• Develop engaging training materials including guides, videos, webinars and e‑learning modules.
• Build strong relationships with clients to understand their goals and challenges.
• Collect and analyse feedback to continuously improve training effectiveness.
• Collaborate with sales, insights and product teams to align training with evolving needs.
• Track training outcomes and client adoption metrics to assess impact.
• Support internal team onboarding and continuous learning initiatives, ensuring staff are equipped with up‑to‑date knowledge of TGI tools, methodologies and Connected Solution offers.
• Monitor industry trends and developments to keep training content relevant and forward looking.

Key Performance Indicators (KPIs)

• Client training satisfaction score (≥ 85%)
• Client engagement rates with training content
• Time to onboard new clients
• Time to onboard new starters
• LMS implementation milestones
• Content completion rates
• Reduction in support queries
• Training coverage across client base

Qualifications & Skills

• Proven experience in client training, enablement or L&D—preferably in market research, a media owner or agency, or data analytics.
• Experience sourcing and implementing LMS platforms.
• Excellent communication and presentation skills.
• Ability to translate the complex into accessible learning experiences.
• Analytical mindset with a focus on continuous improvement.
• Willingness to travel to clients (this is a UKI role).
• Strong knowledge of the media and advertising industry is an advantage.
• Knowledge or hands‑on experience of TGI data (or similar) is a distinct advantage.

Diversity and Inclusion

Kantar is committed to inclusion and diversity; we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.

Legal and Privacy Statement

PRIVACY DISCLOSURE: By applying to this opportunity you consent to the personal data you provide to be processed and retained by Kantar Media. Your details will be kept on our Internal ATS for as long as necessary for recruitment and for consideration for potential future opportunities. For full details of our privacy policy please visit www.kantar.com.

Why join Kantar?

We pride ourselves on understanding people, and what makes us think and act the way we do. We are dedicated to creating an inclusive culture, valuing diversity, and supporting employees\’ health and wellbeing. We offer flexible working arrangements and encourage a supportive environment for all.