Head of Commercial & Account Management in Acton, Suffolk

As people increasingly move across channels and platforms, Kantar Media’s TGI data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

This is a full-time permanent position, based in our London office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in the UK, without requiring VISA sponsorship now or in the future.

Join the team behind the industry’s most trusted insight and planning solution. TGI helps the world’s leading media owners, brands and agencies understand audiences, plan with confidence, and fuel growth. We’re now looking for an exceptional Head of Account Management to lead our (syndicated) client portfolio strategy, drive commercial outcomes, and elevate the impact of our Account Management team.

As Head of Account Management, you will be the senior leader responsible for retaining and growing multimillion pound subscription revenues, cultivating strategic client partnerships, and setting the bar for commercial excellence across the TGI business.

You’ll lead a dedicated team supporting a diverse client base — including major agencies, global media platforms, and some of the UKs best known brands. This is a high visibility, high impact role for a commercially minded leader who thrives at the intersection of consumer data, insight, and client strategy.

• Lead commercial negotiations, pricing updates and partnership expansions.
• Nurture accounts to maintain long term strategic partnerships through consultative engagement and proactive value delivery.
• Lead, coach and empower Account Directors, Account Managers and Client Executives.
• Develop commercial capability, strategic thinking and account stewardship within the team.
• Establish best practice account planning, client engagement standards, and performance routines.
• Champion Commercial Excellence.
• Raise the standard of forecasting, pipeline management, negotiation skill and commercial storytelling.
• Ensure Operational & Commercial Rigour.
• Maintain excellence in forecasting accuracy, contract quality, reporting and account governance.
• Be accountable to TGI/Kantar Media ExCo, owning your financial reporting targets and commercial strategies.
• Collaborate closely with leaders across Client Services, Insight, Finance, Product and Operations to ensure smooth delivery and client satisfaction.

Experienced in owning revenue targets within a subscription, data or insight led business. Strong at building trust with senior client stakeholders. Adept at identifying client needs and translating insight into commercial opportunity. Passionate about developing people into high performing commercial professionals. Comfortable translating sometimes complex data challenges into clear and compelling client narratives. Organised & Disciplined. Strong at driving consistent standards, process excellence and commercial hygiene.

Influence one of the most recognised and respected media insight brands in the world. Work with some of the UK’s most exciting media owners, brands and agencies. Enjoy a flexible hybrid working model, a collaborative culture and play a pivotal role in the exciting next chapter for TGI.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies.