Head of Account Management in Acton, Suffolk

As people increasingly move across channels and platforms, Kantar Media’s TGI data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

This is a full-time permanent position, based in our London office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in the UK, without requiring VISA sponsorship now or in the future.

Join the team behind the industry’s most trusted insight and planning solution. TGI helps the world’s leading media owners, brands and agencies understand audiences, plan with confidence, and fuel growth. We’re now looking for an exceptional Head of Account Management to lead our (syndicated) client portfolio strategy, drive commercial outcomes, and elevate the impact of our Account Management team.

As Head of Account Management, you will be the senior leader responsible for retaining and growing multimillion pound subscription revenues, cultivating strategic client partnerships, and setting the bar for commercial excellence across the TGI business. You’ll lead a dedicated team supporting a diverse client base — including major agencies, global media platforms, and some of the UKs best known brands. This is a high visibility, high impact role for a commercially minded leader who thrives at the intersection of consumer data, insight, and client strategy.

What You’ll Do

• Drive Revenue Retention & Growth
  • Own and exceed retention and renewal targets across a significant subscription base.
  • Lead commercial negotiations, pricing updates and partnership expansions.
  • Identify upsell and cross sell opportunities across TGI solutions and broader Kantar Media capabilities.
• Lead & Elevate Client Partnerships
  • Strengthen relationships with senior stakeholders across agencies, media owners and advertisers.
  • Nurture accounts to maintain long term strategic partnerships through consultative engagement and proactive value delivery.
• Build & Nurture a High Performing Team
  • Lead, coach and empower Account Directors, Account Managers and Client Executives.
  • Develop commercial capability, strategic thinking and account stewardship within the team.
  • Establish best practice account planning, client engagement standards, and performance routines.
• Champion Commercial Excellence
  • Embed a value driven, commercially sharp mindset across the AM function.
  • Raise the standard of forecasting, pipeline management, negotiation skill and commercial storytelling.
  • Create a culture of continuous improvement, embracing AI technologies to support smarter ways of working.
• Ensure Operational & Commercial Rigour
  • Maintain excellence in forecasting accuracy, contract quality, reporting and account governance.
  • Be accountable to TGI/Kantar Media ExCo, owning your financial reporting targets and commercial strategies.
  • Collaborate closely with leaders across Client Services, Insight, Finance, Product and Operations to ensure smooth delivery and client satisfaction.

About You

• Commercially Driven
  • Experienced in owning revenue targets within a subscription, data or insight led business.
  • Confident in high stakes negotiation and influencing senior decisionmakers.
• A Relationship Strategist
  • Strong at building trust with senior client stakeholders.
  • Adept at identifying client needs and translating insight into commercial opportunity.
• A Team Builder & Coach
  • Passionate about developing people into high performing commercial professionals.
  • Skilled at creating clarity, motivation and accountability.
• Insight and Media Savvy
  • Confident and passionate about consumer insight and its central role in the ever-evolving media and marketing industry.
  • Comfortable translating sometimes complex data challenges into clear and compelling client narratives.
• Organised & Disciplined
  • Strong at driving consistent standards, process excellence and commercial hygiene.

What’s in It for You?

Influence one of the most recognised and respected media insight brands in the world. Lead a commercially critical function at the heart of TGI’s growth strategy. Work with some of the UK’s most exciting media owners, brands and agencies. Enjoy a flexible hybrid working model, a collaborative culture and play a pivotal role in the exciting next chapter for TGI.

Ready to Make an Impact?

If you’re a commercially minded leader with a passion for client partnerships in the media space and a track record of growing revenue through insight driven solutions, we’d love to hear from you.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

At Kantar we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.