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- Tasks: Lead the rollout of best practices and measure performance across global operations.
- Company: Join a dynamic team focused on innovative audience operations and global collaboration.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Why this job: Be part of a strategic initiative that shapes the future of audience services.
- Qualifications: Experience in tech and operations, with strong stakeholder management skills required.
- Other info: Work in a fast-paced, international environment with a focus on collaboration.
The predicted salary is between 48000 - 72000 £ per year.
This role reports into the System Strategy Audience Lead and is responsible for both defining and rolling out best practices across our Global Operation Teams and measuring the performance of those services.
You will play an integral role in the development, launch, and management of a team of SMEs covering all key processes in our Audience Operations. Ensure this resource is available for all services and support a wider strategy around our training programmes and documentation of best practices.
Engaging with our senior leadership team (globally and locally) to ensure the success of this initiative.
Tasks & Responsibilities
- SME strategy formulation: Facilitates a collaborative process, ensuring a well-articulated and prioritized roadmap and set of medium and long-term goals/focus areas.
- Proactively build and maintain collaborative relationships with key internal stakeholders.
- Collaborate effectively on cross-functional teams, often working virtually, demonstrating effectiveness when dealing with colleagues at all levels.
- Define and report on KPIs for operational performance.
- Identify and understand operational best practices across a wide range of services and functions/outputs.
- Manage, maintain, and develop the collaborative tools needed to facilitate sharing of insight and analysis across internal teams and geographies (e.g., intranet portal/communication tools).
- Support OSS in its role in delivering tools and efficiencies to global audience services.
Your profile and key skills we are looking for:
- Experience in technology and operations.
- Ability to navigate organizational complexities and help assure alignment across groups.
- Ability to organize resources effectively and drive clear project delivery accountability.
- Experience in stakeholder management.
- Motivated and self-starting with the ability to work independently and virtually, and to manage multiple concurrent project workstreams, self-manage, and prioritize workload.
- Able to work efficiently and effectively in a fast-paced, ambiguous environment.
- Highly proficient in spoken and written English (we are an international team); other languages are a plus.
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Senior Process Manager employer: Kantar Group
Contact Detail:
Kantar Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Process Manager
✨Tip Number 1
Fokussiere dich darauf, deine Fähigkeiten im Stakeholder-Management zu demonstrieren. Überlege dir konkrete Beispiele aus deiner bisherigen Berufserfahrung, in denen du erfolgreich mit verschiedenen Interessengruppen zusammengearbeitet hast, um gemeinsame Ziele zu erreichen.
✨Tip Number 2
Zeige deine Erfahrung in der Technologie und den Betriebsabläufen. Bereite dich darauf vor, spezifische Technologien oder Tools zu nennen, die du in der Vergangenheit verwendet hast, um Prozesse zu optimieren oder die Effizienz zu steigern.
✨Tip Number 3
Bereite dich darauf vor, über deine Fähigkeit zu sprechen, in einem schnelllebigen und unklaren Umfeld zu arbeiten. Teile Beispiele, wie du in der Vergangenheit Herausforderungen gemeistert hast und dabei flexibel geblieben bist.
✨Tip Number 4
Nutze dein Netzwerk, um Informationen über die Unternehmenskultur und die Erwartungen an die Rolle zu sammeln. Sprich mit aktuellen oder ehemaligen Mitarbeitern, um ein besseres Verständnis dafür zu bekommen, was in dieser Position wirklich gefragt ist.
We think you need these skills to ace Senior Process Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Process Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in technology and operations, stakeholder management, and project delivery. Use specific examples that demonstrate your ability to navigate organizational complexities and manage multiple projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation and self-starting attitude. Discuss your experience in building collaborative relationships and how you can contribute to the success of the team and the wider strategy around training programs.
Highlight Language Proficiency: Since proficiency in English is crucial, ensure that your language skills are clearly stated in your application. If you speak additional languages, mention them as they could be a valuable asset to the team.
How to prepare for a job interview at Kantar Group
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Senior Process Manager role. Familiarize yourself with the key responsibilities, such as defining best practices and measuring performance. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Stakeholder Management Skills
Prepare examples that demonstrate your ability to build and maintain relationships with key stakeholders. Highlight instances where you've successfully collaborated on cross-functional teams, especially in virtual settings.
✨Be Ready to Discuss KPIs and Best Practices
Since the role involves defining and reporting on KPIs, be prepared to discuss your experience with operational performance metrics. Share specific examples of how you've identified and implemented best practices in previous roles.
✨Demonstrate Your Adaptability
The job requires working in a fast-paced and ambiguous environment. Be ready to share experiences where you've successfully navigated organizational complexities and managed multiple projects simultaneously.
