Quality Coordinator

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Job Title: Quality Coordinator

Full time/Permanent/Hybrid working

Role Description
This role will support business units in the EMEA & APAC regions to meet their quality management objectives and assist with the implementation of global quality management initiatives. In relevant markets you will work to ensure operational excellence and process improvement through the implementation, maintenance, and alignment of a Quality Management System (QMS), according to appropriate ISO requirements. You will also work within our Global Compliance Team to support the development and implementation of minimum quality standards for the business.

Key Responsibilities

• Support QMS in EMEA markets with ISO certifications
• Conduct internal audits and co-ordinate assessments against requirements
• Coordinate annual external assessments
• Support teams in their preparation for external assessment to ensure successful recertification to ISO standards
• Provide expert guidance on ISO and quality management requirements
• Support teams with managing documentation, quality issues and risk
• Support the specification, implementation and tracking of action plans resulting from audits, risk assessments and non-conforming deliverables.
• Support teams in the specification, tracking and reporting of KPIs.
• Analyse data, create reports on QMS performance and provide updates to management
• Support development and implementation of global quality and compliance standards
• Raise awareness of quality management, through distribution of information and provision of training.

Capabilities and Experience:

• Strong communication and interpersonal skills.
• Willing and able to show initiative
• Proven ability to work in collaborative environment.
• Proven ability to influence people with various roles and responsibilities
• Proven ability to work within different cultural contexts
• Identifies an appropriate communication style to suit the message and the audience.
• Manage meetings and facilitate discussions that result in clear conclusions and defined actions.
• Experience of quality management systems and their implementation (ISO 9001)
• Experience of conducting internal audits
• Experience of conducting risk assessments
• Knowledge of ISO 20252 market research standard
• Knowledge of GDPR and data protection requirements
• Experience using MS online tools (SharePoint, Power Automate, Power BI)
• Other European languages

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kantar Media. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit

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