Origin Service & Solutions

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Job Title:Service & Solutions Tech

Location: Hybrid

Employment Type: Full-Time, Permanent

Working Hours: Mon-Fri, occasional weekend and evening hours.

Travel Locations: Kent, Maidstone, Croyden, Bromley, or Birmingham, Wolverhampton, Worchester

Role Description

At Kantar Media, our Service and Installation Executives play a pivotal role in fostering strong relationships with our panellists. By guiding panellists through the installation process, providing premier customer support, and maintaining metering equipment, this role ensures our panel delivers high-quality data for our business needs. You will work closely with Operations and other functions, focusing on creating a flawless, client-centric experience.

Key Responsibilities

• Installation and Support:
• Remotely guide panel members through the installation and maintenance of metering equipment and software in their homes.
• Conduct interactive tests, perform quality checks, and troubleshoot technical faults.
• Customer Service Perfection:
• Provide exceptional service, ensuring a positive experience for panel members.
• Educate and encourage proper care and usage of metering equipment.
• Compliance and Data Management:
• Make follow-up calls to address compliance issues or resolve technical problems.
• Accurately log home activity and update central databases with detailed information about installed equipment.
• Partner with colleagues to maintain stock levels of metering equipment.
• Work with Continuous Improvement (CI) agents to identify and address service enhancements.
• Support ad hoc projects and initiatives as needed.
• Quality Assurance and Deadlines:
• Conduct validation checks to ensure data integrity for processing.
• Collaborate with the wider team to meet Service Level Agreements (SLAs) and project timelines.

Skills & Experience:

• Communication: Exceptional interpersonal and communication skills to establish links with panel members and internal partners.
• Customer Service & Problem-Solving: A polite, professional manner with a proactive approach to solving issues.
• Collaboration: Team-oriented mentality, with a willingness to assist colleagues when required.
• Technical Knowledge: Understanding of TV technology is desirable but not crucial.
• Organisation & Accuracy: Strong organisational skills, with the ability to prioritise tasks and deliver high levels of accuracy.
• Flexibility: Ability to work in a fast-paced environment, adapt to changing priorities, and work occasional evenings and weekends.
• Self-Motivation: A proactive, autonomous worker with a continuous improvement mindset.
• Attention to Detail: Ability to multitask and maintain focus on high-quality outputs.

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kantar Media. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visitwww.kantar.com

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