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- Tasks: Engage with clients and broadcasters, ensuring accurate data delivery and support.
- Company: Join Kantar, the official provider of TV viewing data in the UK.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for growth.
- Why this job: Be the voice of BARB, making a real impact in the broadcasting industry.
- Qualifications: Experience in client-facing roles and strong communication skills required.
- Other info: Dynamic team environment with flexible working hours and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
As the proud official provider of TV viewing data for the broadcast channels in the UK, Kantar is looking for a Senior Client Services Executive within our BARB department. BARB (Broadcasters Audience Reporting Board TOTAL) is the official provider of television audience viewing figures in the UK. The ideal candidate will be front line staff for BARB, handling client communication and engaging with broadcasters and other clients to ensure effective, timely and accurate information is produced daily.
We are looking to recruit a thorough and communicative candidate to join our friendly team as a Client Service Executive. The suitable candidate will be a motivated and hardworking individual, able to build relationships and support in the day‐to‐day. The team operates on a 7‐day‐a‐week basis, which includes rotational weekend shifts.
Key Responsibilities- Act as a key point of contact responding to queries from subscribers, broadcasters and BARB executives.
- Setting up new broadcasters and channels for measurement to set timelines.
- Setting up new data subscribers.
- Working with broadcasters and BARB to implement channel changes.
- Coordinating channel launches and changes within Kantar.
- Manage programme and spot log provision and provide related training to log providers.
- Engaging with log providers to improve the speed and accuracy with which data is provided.
- Communicate key changes and issues, notices and updates to the industry and maintain industry contact details.
- Maintenance and creation of data specifications to include any data specification changes.
- Maintain and improve the BARB subscriber portal, including set‐up of new users.
- Investigate and answer queries from broadcasters and other data users relating to BARB data in a timely manner via Salesforce.
- Daily production of some standard reports supplied to industry.
- Participation in weekend rota (approx. one weekend in four) for managing industry communications.
- Also participate in early morning rota (8:15 esc).
- Experience in a client‐facing role.
- The ideal candidate will be organised, proactive and able to work using own initiative with a desire to assist the smaller broadcasters in providing accurate data.
- You will be client focused, wanting to provide an excellent service to users of the BARB service.
- You will be curious, persevering to understand an issue fully and digging deeper into the data.
- Strong written and verbal communicator.
- An excellent eye for detail and high levels of accuracy.
- Proficient with Salesforce, MS Office packages, especially Excel and Outlook; some experience using SQL and Access is desirable.
- You will have a flexible approach to work and enjoy working as part of a team.
- You will be able to juggle multiple tasks, working on several projects or queries at once.
Client Service Executive in London employer: Kantar Group
Contact Detail:
Kantar Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Kantar or BARB. Attend events, join relevant online groups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for the interview by researching Kantar and understanding their role in the broadcasting landscape. Familiarise yourself with their services and think about how your skills can contribute to their mission. This will show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! As a Client Service Executive, you'll need to engage effectively with clients. Role-play common scenarios with a friend or family member to build your confidence and refine your responses. Remember, it’s all about making connections!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on our careers page for any updates or new roles that pop up. We’re always looking for motivated individuals to join our team!
We think you need these skills to ace Client Service Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Service Executive. Highlight your client-facing experience and any relevant skills that match what we're looking for, like communication and organisation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a perfect fit for our team at Kantar. Keep it friendly and professional!
Show Off Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. A polished application shows us you care about the details, just like we do when handling data for our clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kantar Group
✨Know Your Audience
Before the interview, take some time to research Kantar and their role in the broadcasting industry. Understanding their services, especially BARB, will help you tailor your responses and show that you're genuinely interested in the company.
✨Showcase Your Communication Skills
As a Client Service Executive, communication is key. Prepare examples from your past experiences where you've successfully handled client queries or resolved issues. This will demonstrate your ability to engage effectively with clients and stakeholders.
✨Be Proactive and Organised
Highlight your organisational skills by discussing how you manage multiple tasks or projects. Share specific strategies you use to stay on top of your workload, as this aligns with the role's requirement for someone who can juggle various responsibilities.
✨Demonstrate Curiosity and Attention to Detail
Prepare to discuss a time when your curiosity led you to dig deeper into a problem. This could be related to data analysis or client feedback. Emphasising your attention to detail will resonate well, especially since accuracy is crucial in this role.
