At a Glance
- Tasks: Drive growth through strategic CX partnerships and build strong client relationships.
- Company: Kantar, a leader in customer experience insights and consulting.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with autonomy and visibility in driving revenue.
- Why this job: Be at the forefront of CX innovation and make a real impact on business growth.
- Qualifications: Experience in business development or consultative sales, with a focus on CX.
The predicted salary is between 80000 - 100000 € per year.
Customer Experience is one of Kantar’s biggest growth opportunities — and partnerships with platforms like Qualtrics and Medallia are central to that ambition. This role exists to unlock new revenue at pace by sitting at the intersection of clients, platforms, and Kantar expertise. You will spend significant time face‑to‑face with clients and partners, building trusted relationships, spotting whitespace, and converting opportunity into pipeline and wins. This is not a passive partner role. It is a high‑energy growth role for someone who is commercially sharp, strategically minded, deeply curious about CX, and relentless about finding new ways to grow — through new logos, cross‑sell, and partner‑led opportunity creation.
What you’ll do:
- Hunt for growth through CX partnerships: Act as a front‑line hunter for CX opportunities, using Qualtrics and Medallia as accelerators into new buying points. Build deep, trusted relationships with partner sales teams, aligning on joint targets, priority accounts, and GTM activity. Turn partner conversations into qualified pipeline, proposals, and wins— not just meetings. Identify and pursue new logos as well as CX‑led cross‑sell opportunities into existing clients.
- Be out in the market — a lot: Spend meaningful time in client offices and partner offices (e.g. Qualtrics), building proximity, trust, and momentum. Network relentlessly across the CX ecosystem: clients, platforms, events, and industry forums. Bring Kantar’s CX thinking, IP and thought leadership into live commercial conversations. Run senior‑level discovery conversations that uncover CX tensions, priorities, and decision drivers. Shape compelling, right‑sized CX propositions that combine platform capability with Kantar insight, analytics and consulting. Own opportunities end‑to‑end for CX‑led deals, while collaborating with domains and conversion teams on larger or more complex work.
- Work as a connector inside Kantar: Partner closely with Marketing to turn CX campaigns, thought leadership and events into live opportunities. Work hand‑in‑hand with CX, Brand, Innovation, Analytics and other domains to bring the best of Kantar into each deal. Collaborate with the wider Business Development team to ensure CX opportunities are connected, not siloed.
- Build and manage a high‑quality pipeline: Take full ownership of pipeline creation, progression and forecasting. Be rigorously CRM compliant— clean data, clear next steps, realistic close plans. Focus on pipeline health and velocity, not just volume.
What success looks like:
- Strong partner‑sourced and CX‑led pipeline growth.
- Clear contribution to new logo wins and CX cross‑sell revenue.
- Deep, productive relationships with Qualtrics and Medallia stakeholders.
- High proportion of time spent with clients and partners, not behind a desk.
- A reputation internally as someone who creates opportunity and makes things happen.
What you’ll bring:
- Proven experience in business development, partnerships or consultative sales, ideally within CX, insights, consulting, technology or platforms.
- Strong commercial instinct — you know how to qualify, shape, and close opportunities.
- Confidence operating in partner‑led sales environments.
- A natural relationship builder who thrives face‑to‑face with clients.
- Strategic curiosity about CX, customer journeys, and experience transformation.
- Energy, hunger and resilience — you enjoy the chase and the win.
- High standards around CRM discipline, forecasting and follow‑through.
Why this role is exciting:
- It sits at the heart of CX growth for the UK.
- You’ll work with some of the most influential CX platforms in the market.
- You’ll have real autonomy to shape how partnerships drive revenue.
- It’s a true hunter role with strategic depth, not a transactional sales job.
- Success is visible, valued, and commercially meaningful.
Business Development Senior Director (CX Partnerships) in London employer: Kantar Group
Kantar is an exceptional employer, offering a dynamic work culture that thrives on collaboration and innovation in the heart of London. As a Business Development Senior Director, you will enjoy significant autonomy and the opportunity to forge impactful partnerships with leading CX platforms, all while benefiting from a supportive environment that prioritises employee growth and development. With a focus on meaningful client interactions and a commitment to driving success, Kantar provides a rewarding career path for those eager to make a difference in the customer experience landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Senior Director (CX Partnerships) in London
✨Tip Number 1
Get out there and network! Attend industry events, meet-ups, and conferences where CX professionals gather. The more people you connect with, the better your chances of landing that dream role.
✨Tip Number 2
Leverage LinkedIn to its fullest! Reach out to potential connections at companies you're interested in, and don’t be shy about asking for informational interviews. It’s all about building those relationships!
✨Tip Number 3
Showcase your expertise! Write articles or share insights on CX topics that matter to you. This not only positions you as a thought leader but also attracts attention from recruiters and hiring managers.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who want to make an impact in the CX space. Don’t just wait for job postings; reach out directly and express your interest!
We think you need these skills to ace Business Development Senior Director (CX Partnerships) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Development Senior Director. Highlight your experience in partnerships and business development, especially in CX. We want to see how you've hunted for growth and built relationships in your previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your strategic mindset can drive growth. Share specific examples of how you've turned opportunities into wins in the past.
Showcase Your Networking Skills:Since this role involves a lot of face-to-face interaction, make sure to highlight your networking abilities. Tell us about times you've built trusted relationships with clients or partners and how that led to successful outcomes. We love a good story!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at Kantar Group
✨Know Your CX Partnerships
Dive deep into the world of customer experience and partnerships, especially with platforms like Qualtrics and Medallia. Understand their offerings, strengths, and how they align with Kantar's goals. This knowledge will help you demonstrate your strategic mindset during the interview.
✨Showcase Your Hunting Skills
Prepare to discuss specific examples of how you've successfully hunted for growth in previous roles. Highlight your ability to identify new opportunities and convert them into wins. Use metrics to back up your claims, as numbers speak volumes in business development.
✨Build Relationships on the Spot
Since this role is all about building trusted relationships, practice your networking skills. Be ready to share how you’ve built rapport with clients and partners in the past. Think of ways to connect personally with your interviewers, as this will reflect your natural relationship-building abilities.
✨Demonstrate CRM Discipline
Familiarise yourself with CRM best practices and be prepared to discuss how you manage your pipeline. Share your approach to maintaining clean data and realistic forecasting. This will show that you take ownership of your work and understand the importance of pipeline health.
