HR Service Delivery Advisor

Role Responsibilities

• Deliver end-to-end HR Operations support, including onboarding, contract management, employee data changes, leavers, and other lifecycle activities.
• Ensure data accuracy in HR systems and maintain compliance with relevant legislation, policies, and audit requirements.
• Act as a point of contact for employees and managers, providing responsive and professional HR support.
• Partner with HRBPs, Payroll, and Centres of Excellence to ensure smooth service delivery and issue resolution.
• Support regional and global HR projects, including process improvements, system rollouts, and policy implementation.
• Monitor and track service delivery metrics, highlighting risks or trends and proposing solutions.
• Contribute to knowledge base development, process documentation, and training for HR Ops colleagues.

Experience Required

• Proven experience in HR Operations, Shared Services, or Service Delivery.
• Strong knowledge of HR processes and lifecycle activities.
• Proficient in HR systems (Workday / Service Now / Jira).
• Excellent organisational skills and attention to detail.
• Strong problem-solving skills with a continuous improvement mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Familiarity with UK employment legislation and compliance requirements.