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- Tasks: Lead payroll operations and HR service delivery across EMEA and APAC.
- Company: Dynamic multinational company focused on innovation and excellence.
- Benefits: Competitive salary, global exposure, and opportunities for professional growth.
- Why this job: Make a real impact by driving transformation in HR operations.
- Qualifications: Extensive payroll management experience and strong leadership skills required.
- Other info: Join a diverse team and champion change in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
We are looking for a seasoned HR Payroll and Service Delivery Lead to oversee payroll operations and service delivery across EMEA and APAC, while closely partnering with the LATAM HR Operations team to ensure alignment and global consistency.
This leadership role will ensure the smooth running of payroll processes, employee lifecycle operations, and HR services across diverse geographies. The successful candidate will bring deep payroll expertise, strong leadership skills, and the ability to manage a high-performing, multi-regional service delivery team while driving transformation and process excellence.
Key Responsibilities
- Payroll & Operations Leadership: Oversee end-to-end payroll operations across EMEA & APAC, ensuring accurate, compliant, and timely delivery.
- Partner with payroll vendors, technology providers, and internal functions to optimise service delivery.
- Collaborate with the LATAM payroll and HR Ops teams to align processes, share best practices, and ensure a seamless global service experience.
- Define and monitor KPIs and SLAs for payroll and HR Ops to ensure consistency, accuracy, and high-quality outcomes.
Stakeholder & People Management
- Lead and develop regional payroll and HR Ops teams, fostering a culture of service excellence and continuous improvement.
- Act as the key point of contact for business leaders, HRBPs, and Finance partners on payroll and HR service delivery matters.
- Build trusted relationships with stakeholders to ensure alignment between HR Operations and business objectives.
- Drive HR Operations and payroll transformation initiatives, including standardisation, automation, and global process alignment.
- Partner with LATAM, EMEA, and APAC teams to support global transformation programs and cross-regional projects.
- Identify and implement best practices to improve efficiency, scalability, and employee experience.
- Champion change management, ensuring smooth adoption of new tools, systems, and ways of working.
Governance, Compliance & Risk Management
- Ensure payroll and HR processes comply with local employment, tax, and data privacy laws across all jurisdictions.
- Implement strong controls and governance to minimize operational risk and ensure audit readiness.
- Stay current with regulatory changes across EMEA & APAC and adjust policies and processes accordingly.
Qualifications & Experience
- Extensive payroll management experience across multiple countries in EMEA and APAC (LATAM exposure is a plus).
- Proven experience leading HR Operations and service delivery in a multinational environment.
- Strong understanding of payroll systems, HRIS platforms.
- Track record of leading HR/payroll transformation programs.
- Excellent people management, stakeholder engagement, and influencing skills.
- Strategic thinker with a hands-on approach and ability to balance operational rigor with innovation.
- Fluent in English; additional regional languages are an advantage
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HR Payroll and Service Delivery Lead employer: Kantar Group
Contact Detail:
Kantar Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Payroll and Service Delivery Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and payroll space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company’s culture and values. Tailor your responses to show how your experience aligns with their goals, especially in payroll operations and service delivery. We want to see that you can lead and innovate!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your leadership style and how you’ve driven transformation in previous roles. This will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that dream role!
We think you need these skills to ace HR Payroll and Service Delivery Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the HR Payroll and Service Delivery Lead role. Highlight your payroll management experience and any leadership roles you've had in HR operations.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share examples of how you've driven transformation and process excellence in previous roles, and don’t forget to mention your experience across EMEA and APAC.
Showcase Your Leadership Skills: In your application, emphasise your ability to lead and develop teams. We want to see how you've fostered a culture of service excellence and continuous improvement in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves and you can easily keep track of your application status.
How to prepare for a job interview at Kantar Group
✨Know Your Payroll Stuff
Make sure you brush up on your payroll knowledge, especially regarding EMEA and APAC regulations. Be ready to discuss specific payroll systems you've worked with and how you've navigated compliance issues in different countries.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience in managing HR operations and service delivery teams. Think about times when you drove transformation initiatives or improved processes, and be ready to share those stories.
✨Understand Stakeholder Engagement
Familiarise yourself with the key stakeholders you’ll be working with, such as HRBPs and Finance partners. Be prepared to discuss how you’ve built trusted relationships in the past and how you plan to align HR operations with business objectives.
✨Stay Current with Compliance
Research the latest regulatory changes affecting payroll in EMEA and APAC. Be ready to discuss how you ensure compliance and what controls you implement to minimise operational risk, showing that you’re proactive about governance.