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- Tasks: Engage with clients and broadcasters, ensuring accurate data delivery and support.
- Company: Join Kantar, the official provider of TV viewing data in the UK.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive team environment.
- Why this job: Be the voice of BARB, making a real impact in the broadcasting industry.
- Qualifications: Client-facing experience, strong communication skills, and attention to detail required.
- Other info: Flexible working hours with opportunities for career growth and development.
The predicted salary is between 28800 - 48000 £ per year.
As the proud official provider of TV viewing data for the broadcast channels in the UK, Kantar is looking for a Senior Client Services Executive within our BARB department. BARB (Broadcasters Audience Reporting Board TOTAL, jointly owned by the BBC, ITV, Channel 4, Channel 5, BskyB and the IPA), is the official provider of television audience viewing figures in the UK.
The ideal candidate will be front line staff for BARB, handling client communication and engaging with broadcasters and other clients to ensure effective, timely and accurate information is produced daily. We are looking to recruit a thorough and communicative candidate to join our friendly team as a Client Service Executive. The suitable candidate will be a motivated and hardworking individual, able to build relationships and support in the day‑to‑day. The team operates on a 7‑day‑a‑week basis, which includes rotational weekend shifts.
Key Responsibilities- Act as a key point of contact responding to queries from subscribers, broadcasters and BARB executives
- Setting up new broadcasters and channels for measurement to set timelines
- Setting up new data subscribers
- Working with broadcasters and BARB to implement channel changes
- Coordinating channel launches and changes within Kantar
- Manage programme and spot log provision and provide related training to log providers
- Engaging with log providers to improve the speed and accuracy with which data is provided
- Communicate key changes and issues, notices and updates to the industry and maintain industry contact details
- Maintenance and creation of data specifications to include any data specification changes
- Maintain and improve the BARB subscriber portal, including set‑up of new users
- Investigate and answer queries from broadcasters and other data users relating to BARB data in a timely manner via Salesforce
- Daily production of some standard reports supplied to industry
- Participation in weekend rota (approx. one weekend in four) for managing industry communications
- Also participate in early morning rota (8:15 esc)
- Experience in a client‑facing role
- The ideal candidate will be organised, proactive and able to work using own initiative with a desire to assist the smaller broadcasters in providing accurate data
- You will be client focused, wanting to provide an excellent service to users of the BARB service
- You will be curious, persevering to understand an issue fully and digging deeper into the data
- Strong written and verbal communicator
- An excellent eye for detail and high levels of accuracy
- Proficient with Salesforce, MS Office packages, especially Excel and Outlook, some experience using SQL and Access is desirable
- You will have a flexible approach to work and enjoy working as part of a team
- You will be able to juggle multiple tasks, working on several projects or queries at once
Client Service Executive employer: Kantar Group
Contact Detail:
Kantar Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Kantar on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Kantar and the BARB department thoroughly. Understand their services and think about how your skills can contribute to their goals. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for client-facing roles and be ready to showcase your communication skills. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Service Executive
Some tips for your application 🫡
Show Your People Skills: Since this role is all about client communication, make sure to highlight your experience in client-facing roles. We want to see how you’ve built relationships and handled queries in the past!
Be Detail-Oriented: Attention to detail is key for this position. When writing your application, give examples of how you've maintained accuracy in your previous work. We love candidates who can spot the little things!
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We appreciate when candidates take the time to connect their background to our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kantar Group
✨Know Your Audience
Before the interview, take some time to research Kantar and the BARB department. Understand their role in the broadcasting industry and how they provide data to clients. This will help you tailor your responses and show that you're genuinely interested in the company.
✨Showcase Your Communication Skills
As a Client Service Executive, strong communication is key. Prepare examples of how you've effectively handled client queries or resolved issues in previous roles. Be ready to demonstrate your ability to engage with different stakeholders, as this will be crucial in your new role.
✨Be Proactive and Organised
Highlight your organisational skills and proactive approach during the interview. Share specific instances where you've successfully managed multiple tasks or projects. This will reassure them that you can handle the fast-paced environment and varied responsibilities of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as managing client expectations or coordinating channel changes, and prepare thoughtful responses that showcase your critical thinking and adaptability.
