At a Glance
- Tasks: Drive growth through strategic CX partnerships and build strong client relationships.
- Company: Join Kantar, a leader in customer experience innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with autonomy and visible success in a collaborative environment.
- Why this job: Be at the forefront of CX growth and make a real impact.
- Qualifications: Experience in business development and a knack for building relationships.
The predicted salary is between 80000 - 100000 € per year.
Function: Business Development – Customer Experience
Location: UK (London-centric; hybrid)
Reporting to: Head of Business Development / CX Leadership
Role Type: Hunter | Growth | Partnerships | End-to-end selling (with collaboration)
Why this role exists
Customer Experience is one of Kantar’s biggest growth opportunities — and partnerships with platforms like Qualtrics and Medallia are central to that ambition. This role exists to unlock new revenue at pace by sitting at the intersection of clients, platforms, and Kantar expertise. You will spend significant time face‑to‑face with clients and partners, building trusted relationships, spotting whitespace, and converting opportunity into pipeline and wins. This is not a passive partner role. It is a high‑energy growth role for someone who is commercially sharp, strategically minded, deeply curious about CX, and relentless about finding new ways to grow — through new logos, cross‑sell, and partner‑led opportunity creation.
What you’ll do
- Hunt for growth through CX partnerships: Act as a front‑line hunter for CX opportunities, using Qualtrics and Medallia as accelerators into new buying points. Build deep, trusted relationships with partner sales teams, aligning on joint targets, priority accounts, and GTM activity. Turn partner conversations into qualified pipeline, proposals, and wins— not just meetings. Identify and pursue new logos as well as CX‑led cross‑sell opportunities into existing clients.
- Be out in the market — a lot: Spend meaningful time in client offices and partner offices (e.g. Qualtrics), building proximity, trust, and momentum. Network relentlessly across the CX ecosystem: clients, platforms, events, and industry forums. Bring Kantar’s CX thinking, IP and thought leadership into live commercial conversations. Run senior‑level discovery conversations that uncover CX tensions, priorities, and decision drivers. Shape compelling, right‑sized CX propositions that combine platform capability with Kantar insight, analytics and consulting. Own opportunities end‑to‑end for CX‑led deals, while collaborating with domains and conversion teams on larger or more complex work.
- Work as a connector inside Kantar: Partner closely with Marketing to turn CX campaigns, thought leadership and events into live opportunities. Work hand‑in‑hand with CX, Brand, Innovation, Analytics and other domains to bring the best of Kantar into each deal. Collaborate with the wider Business Development team to ensure CX opportunities are connected, not siloed.
- Build and manage a high‑quality pipeline: Take full ownership of pipeline creation, progression and forecasting. Be rigorously CRM compliant— clean data, clear next steps, realistic close plans. Focus on pipeline health and velocity, not just volume.
What success looks like
- Strong partner‑sourced and CX‑led pipeline growth.
- Clear contribution to new logo wins and CX cross‑sell revenue.
- Deep, productive relationships with Qualtrics and Medallia stakeholders.
- High proportion of time spent with clients and partners, not behind a desk.
- A reputation internally as someone who creates opportunity and makes things happen.
What you’ll bring
- Proven experience in business development, partnerships or consultative sales, ideally within CX, insights, consulting, technology or platforms.
- Strong commercial instinct — you know how to qualify, shape, and close opportunities.
- Confidence operating in partner‑led sales environments.
- A natural relationship builder who thrives face‑to‑face with clients.
- Strategic curiosity about CX, customer journeys, and experience transformation.
- Energy, hunger and resilience — you enjoy the chase and the win.
- High standards around CRM discipline, forecasting and follow‑through.
Why this role is exciting
It sits at the heart of CX growth for the UK. You’ll work with some of the most influential CX platforms in the market. You’ll have real autonomy to shape how partnerships drive revenue. It’s a true hunter role with strategic depth, not a transactional sales job. Success is visible, valued, and commercially meaningful.
Business Development Senior Director (CX Partnerships) employer: Kantar Group
Kantar is an exceptional employer, particularly for the Business Development Senior Director role in London, where a vibrant hybrid work culture fosters collaboration and innovation. Employees benefit from extensive growth opportunities within a dynamic environment that prioritises customer experience and strategic partnerships, allowing you to make a tangible impact on the company's success while working alongside industry leaders like Qualtrics and Medallia.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Senior Director (CX Partnerships)
✨Tip Number 1
Get out there and network! Attend industry events, meetups, and conferences where CX professionals gather. The more people you connect with, the better your chances of landing that dream role.
✨Tip Number 2
Leverage LinkedIn to its fullest! Reach out to current employees at Kantar or similar companies, ask for informational chats, and express your interest in the Business Development Senior Director role. Personal connections can make all the difference.
✨Tip Number 3
Prepare for face-to-face meetings by researching potential clients and partners. Understand their pain points and how Kantar’s offerings can solve them. This will help you build trust and show that you’re genuinely interested in their success.
✨Tip Number 4
Don’t forget to follow up! After meetings or networking events, send a quick thank-you note or message. It keeps you on their radar and shows your enthusiasm for the role and the company.
We think you need these skills to ace Business Development Senior Director (CX Partnerships)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Development Senior Director. Highlight your experience in partnerships and business development, especially in CX. We want to see how you've hunted for growth and built relationships in your previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your strategic mindset can drive growth. Share specific examples of how you've turned opportunities into wins in the past.
Showcase Your Networking Skills:Since this role involves a lot of face-to-face interaction, let us know about your networking prowess. Mention any relevant events or forums you've attended and how you've built relationships within the CX ecosystem. We love a good connector!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team at StudySmarter.
How to prepare for a job interview at Kantar Group
✨Know Your CX Stuff
Make sure you brush up on the latest trends and insights in customer experience. Understand how platforms like Qualtrics and Medallia operate, and be ready to discuss how you can leverage these tools to drive growth. This shows you're not just interested in the role but are genuinely passionate about CX.
✨Showcase Your Hunting Skills
Prepare examples of how you've successfully hunted for new business opportunities in the past. Be specific about your strategies for building relationships and converting leads into wins. This is a high-energy role, so demonstrate your enthusiasm and relentless pursuit of growth.
✨Build Connections
Since this role involves a lot of face-to-face interaction, practice your networking skills. Think of ways to engage with potential clients and partners during the interview. You might even want to prepare a few questions that show your interest in their business and how you can help them succeed.
✨Be Data-Driven
Familiarise yourself with CRM systems and be prepared to discuss how you manage pipeline health and forecasting. Highlight your experience with data-driven decision-making and how it has contributed to your past successes. This will show that you have the discipline needed for this role.
