Technical Project Manager

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Technical Project Manager

Apply locations London, Westgate Madrid, Calle Rios Rosas time type Full time posted on Posted 21 Days Ago time left to apply End Date: September 10, 2025 (30+ days left to apply) job requisition id R093820

Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Kantar Media is a wholly owned but operationally independent part of the Kantar Group.

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Job Details

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Job Title: Technical Project Manager– Audience Global Support (AGS)

Location: London or Madrid.

Full time/Permanent/Hybrid working

We are looking for a Technical Project Manager with a customer success emphasis to be based in London, Madrid or Barcelona.

Are you a highly motivated individual looking for an exciting new opportunity in an international fast-growing and leading media company? Do you have any experience in Customer Success Management (CSM) to build lasting relationships with our clients, ensure successful onboarding and adoption, and maximize customer retention and growth. The ideal candidate will serve as the main point of contact post-sale and will work cross-functionally to ensure our customers achieve their desired outcomes with our product or service. Some project management and technology support experience are welcome, with a strong sense of customer service and to implement technology solutions within a project timeline and to the satisfaction of clients.

Then this may be the role for you! Kantar Media is looking for a dynamic and hands-on Technical Project Manager to support the implementation of the technology solution for a new audience measurement service in a leading market. We need a project owner to own and implement the Audience Global Support (AGS) infrastructure, systems and applications in the Azure cloud environment that will run the client measurement solution.The emphasis is that you will become an expert in the configurations of some of the key applications to run our services across our global markets.

As the AGS Technical Project Manager you will own the solution, manage the implementation between the different support teams, configure, test and resolve any technical challenges to maintain the delivery within schedule.

Key Responsibilities

• AGS EndToEnd technical owner of AGS implementation. It includes all the below plus making sure systems, applications, training and documentation are provided in line with Sweden project solution requirements.
• To confirm governance with overall project PM for workstreams in the plan and other tasks related to the project. Manage the AGS workstreams escalation process and aim to resolve. Implement the change management process ensuing teams follow it locally and centrally.
• To own and validate the AGS delivery and what we do /do not do for all AGS teams for market and technology support required for the implementation.
• To set up checkpoints during delivery according to plan. Owned specific milestones for AGS workstreams and report to project team, stakeholders and Atria Cloud migration owner.
• To own and implement handover for Level 1 local operations and DevOps team including the provision of training and documentation. You will need to understand what the Sweden requirements are for a comprehensive training for operations teams for panel and data processing. You will need to liaise with a cross-team of SMEs and work through the standard project documents for an effective handover of the implementation to market teams.
• To own and Implement the AGS support workflow with L1/L2/L3 teams for process management, escalation management, ticketing and change management. You will confirm and implement the support workflow to make sure teams roles and responsibilities are clear and transparent. E.g. the ticketing flow.
• To test and configure systems deployed with market and central teams. Responsible to review, validate and approve each AGS delivery, to understand what need to be configured, what parameters and their applicability for the Sweden solution (especially for user interfaces to set up, test and validate the configuration, get market teams trained to use it from day 1 (handover) and to approve it (change management).
• Review and own Atria cloud service profile document, solution detail and other key documents required from AGS to deliver the solution.
• Ensure successful implementation of the meters Friends & Family, self-install process, and other key processes required for the AGS delivery. To understand what the different phases of the technical delivery are and make sure these are successfully completed within timeline.
• Link with key SMEs to confirm the configuration for the market and to validate the user interfaces.

Required

• Fluent in English
• Excellent communication and interpersonal skills, with the ability to clearly explain complex technical information in simple terms
• Problem solving skills, resilience
• Empathetic, customer-first mindset
• Highly organized and detail-oriented
• Self-starter who can work independently and in a team
• Able to juggle multiple priorities and stakeholders
• A willingness to learn about new configuration of applications

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kantar Media. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit

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Country

United Kingdom

Why join Kantar?

We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

About Us

KANTAR

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 25000 people help the world’s leading organisations succeed and grow.

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