At a Glance
- Tasks: Engage with panel members through calls and ensure top-notch service quality.
- Company: Join a dynamic team at Kantar, a leader in market research.
- Benefits: Enjoy competitive pay, flexible working, and career growth opportunities.
- Other info: Inclusive workplace that values diversity and teamwork.
- Why this job: Make a real difference by supporting customers and improving services.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: London, Westgate
Salary: Competitive
Full time/Permanent/Hybrid working, Includes Weekends and evening hours
Tasks & Responsibilities
- Responding to incoming calls from panel members and recording the outcome of calls in the contact history database.
- Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering.
- Collaborating closely with technicians whilst in panel member homes to perform interactive tests and quality checks.
- Collecting information from technicians about the equipment in the panel members homes and updating a central database.
- Collaborating with Continuous Improvement (CI) agents to identify and address areas for change in the service.
- Providing support on ad hoc projects and initiatives.
- Conducting validation checks to identify any issues with data held against a home that could impact data processing.
- Working with the wider Origin team to ensure SLA’s and project deadlines are met.
Your profile and key skills
- Strong relationship building and communication skills with internal partners and panel members.
- Polite and professional telephone manner with a positive work ethic towards problem solving.
- Proactive, self‑motivated teamwork, happy to lend a hand when needed.
- Problem‑solving ability, ability to work in a fast‑paced environment with proven experience of working to deadlines.
- High accuracy and efficiency in task performance.
- Good interpersonal and administrative skills with a focus on accurate prioritisation and timely completion.
- Ability to multitask with a flexible attitude to work.
Our Offer
We reward our people based on a clear, consistent set of principles that support market competitiveness and a pay‑for‑performance culture. Your career progression opportunities are linked to what you deliver. We recognise that flexibility and a supportive environment enhance your ability to thrive. We create an inclusive work environment where everyone feels welcome. We encourage applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or other legally protected characteristics.
Privacy and Legal Statement
By applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited. Your details will be kept on our internal ATS for the necessary duration for recruitment purposes and may be shared with hiring managers or considered for future opportunities.
Panel Service Executive employer: Kantar Group Limited
At Kantar, we pride ourselves on being an excellent employer, offering a competitive salary and a hybrid working model that promotes work-life balance. Our inclusive culture fosters collaboration and personal growth, ensuring that every employee has the opportunity to thrive in their career while contributing to meaningful projects in the heart of London. With a strong focus on performance and flexibility, we empower our team members to excel and make a real impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Panel Service Executive
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, make sure you’re comfortable speaking clearly and confidently. Role-play with a friend or use a mirror to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled challenges in the past. This will help you stand out as someone who can think on their feet and handle fast-paced situations.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you note to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Panel Service Executive
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role involves a lot of interaction with panel members, make sure to highlight your strong relationship-building and communication skills in your application. We want to see how you can connect with people and handle calls professionally.
Be Proactive and Problem-Solving:We love candidates who are self-motivated and ready to tackle challenges head-on. In your written application, share examples of how you've solved problems in fast-paced environments. This will show us you're the right fit for our team!
Attention to Detail is Key:Accuracy is crucial in this role, so make sure your application is free from typos and errors. Highlight any experience you have with data management or administrative tasks to demonstrate your ability to keep things organised and precise.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Kantar Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Panel Service Executive. Familiarise yourself with the tasks mentioned in the job description, like handling calls and collaborating with technicians. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires strong relationship-building and communication skills, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved issues over the phone or collaborated with team members. A polite and professional telephone manner is key, so don’t forget to smile while you speak!
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges in a fast-paced environment. Think of examples that highlight your proactive approach and ability to multitask. This will show the interviewers that you can handle the demands of the job and contribute positively to the team.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's dynamics, ongoing projects, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
