At a Glance
- Tasks: Engage with panel members, book appointments, and ensure top-notch service delivery.
- Company: Join Kantar, a global leader in data and insights, shaping the future of audience measurement.
- Benefits: Enjoy flexible working options, a supportive environment, and opportunities for career growth.
- Other info: Kantar values diversity and encourages applications from all backgrounds.
- Why this job: Be part of a groundbreaking project that transforms how advertisers understand audiences across platforms.
- Qualifications: Strong communication skills, customer service experience, and a proactive, team-oriented attitude are essential.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Customer Service Support
Location: London, Westgate
Salary: Competitive
Full time/Permanent/Hybrid working, Includes Weekends and evening hours
Tasks & Responsibilities
- Responding to incoming calls from panel members and recording the outcome of calls in the contact history database.
- Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering.
- Collaborating closely with technicians whilst in panel member homes to perform interactive tests and quality checks.
- Collecting information from technicians about the equipment in the panel members homes and updating a central database.
- Collaborating with Continuous Improvement (CI) agents to identify and address areas for change in the service.
- Providing support on ad hoc projects and initiatives.
- Conducting validation checks to identify any issues with data held against a home that could impact data processing.
- Working with the wider Origin team to ensure SLA’s and project deadlines are met.
Your profile and key skills
- Strong relationship building and communication skills with internal partners and panel members.
- Polite and professional telephone manner with a positive work ethic towards problem solving.
- Proactive, self‑motivated teamwork, happy to lend a hand when needed.
- Problem‑solving ability, ability to work in a fast‑paced environment with proven experience of working to deadlines.
- High accuracy and efficiency in task performance.
- Good interpersonal and administrative skills with a focus on accurate prioritisation and timely completion.
- Ability to multitask with a flexible attitude to work.
Our Offer
We reward our people based on a clear, consistent set of principles that support market competitiveness and a pay‑for‑performance culture. Your career progression opportunities are linked to what you deliver. We recognise that flexibility and a supportive environment enhance your ability to thrive.
We create an inclusive work environment where everyone feels welcome. We encourage applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or other legally protected characteristics.
Privacy and Legal Statement
By applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited. Your details will be kept on our internal ATS for the necessary duration for recruitment purposes and may be shared with hiring managers or considered for future opportunities.
#J-18808-LjbffrPanel Service Executive in London employer: Kantar Group Limited
Kantar Group Limited is an exceptional employer that champions innovation and collaboration in the Customer Experience sector. With a strong focus on employee growth, we offer flexible working arrangements and opportunities to engage with influential brands, ensuring that our team members thrive in a supportive and dynamic work culture. Join us to be part of a forward-thinking company that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Panel Service Executive in London
✨Tip Number 1
Familiarise yourself with Kantar's services and the specifics of the Origin project. Understanding their approach to audience measurement and how they interact with panel members will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves a lot of interaction with panel members, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from past experiences where you've successfully resolved issues or improved processes. This will highlight your fit for the fast-paced environment at Kantar.
✨Tip Number 4
Network with current or former employees of Kantar, if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Panel Service Executive in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Panel Service Executive. Familiarise yourself with the tasks mentioned in the job description, such as contacting panel members and liaising with technicians.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your communication skills, customer service experience, and ability to multitask, as these are crucial for this role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples from your past experiences that demonstrate your problem-solving abilities and teamwork skills.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented clearly.
How to prepare for a job interview at Kantar Group Limited
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Panel Service Executive. Familiarise yourself with Kantar's Project Origin and how it aims to revolutionise audience measurement. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, be prepared to discuss examples from your past experiences where you've successfully built relationships or resolved issues. Practising clear and concise responses will also help you convey your thoughts effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Kantar values individuals who can think on their feet and solve problems efficiently. Prepare to share specific instances where you've tackled challenges in a fast-paced environment. Highlight your ability to remain calm under pressure and your approach to finding solutions.
✨Emphasise Team Collaboration
The role involves working closely with various teams, so it's essential to showcase your collaborative spirit. Discuss your experiences working in teams, how you contribute to group success, and your willingness to support colleagues when needed. This will show that you're a team player who aligns with Kantar's values.
