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- Tasks: Guide panel members through equipment installation and provide top-notch customer support.
- Company: Kantar Media helps brands understand audiences with cutting-edge data and analytics.
- Benefits: Enjoy a hybrid work model, flexible hours, and a supportive work environment.
- Why this job: Join a diverse team focused on innovation and making a real impact in media measurement.
- Qualifications: Strong communication skills and a proactive attitude are essential; tech knowledge is a plus.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Origin Service & Solutions Tech page is loaded
Origin Service & Solutions Tech
Apply locations London, Westgate time type Full time posted on Posted Yesterday time left to apply End Date: August 31, 2025 (30+ days left to apply) job requisition id R095726
Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.
Kantar Media is a wholly owned but operationally independent part of the Kantar Group.
#LI-KantarMedia
Job Details
As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.
Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.
Job Title:Service & Solutions Tech
Location: Hybrid
Employment Type: Full-Time, Permanent
Working Hours: Mon-Fri, occasional weekend and evening hours.
#LI-Hybrid #LI-MR2 #LI-KantarMedia
Role Description
At Kantar Media, our Service and Installation Executives play a pivotal role in fostering strong relationships with our panellists. By guiding panellists through the installation process, providing premier customer support, and maintaining metering equipment, this role ensures our panel delivers high-quality data for our business needs. You will work closely with Operations and other functions, focusing on creating a flawless, client-centric experience.
Key Responsibilities
- Installation and Support:
- Remotely guide panel members through the installation and maintenance of metering equipment and software in their homes.
- Conduct interactive tests, perform quality checks, and troubleshoot technical faults.
- Customer Service Perfection:
- Provide exceptional service, ensuring a positive experience for panel members.
- Educate and encourage proper care and usage of metering equipment.
- Compliance and Data Management:
- Make follow-up calls to address compliance issues or resolve technical problems.
- Accurately log home activity and update central databases with detailed information about installed equipment.
- Collaboration:
- Partner with colleagues to maintain stock levels of metering equipment.
- Work with Continuous Improvement (CI) agents to identify and address service enhancements.
- Support ad hoc projects and initiatives as needed.
- Quality Assurance and Deadlines:
- Conduct validation checks to ensure data integrity for processing.
- Collaborate with the wider team to meet Service Level Agreements (SLAs) and project timelines.
Skills & Experience:
- Communication: Exceptional interpersonal and communication skills to establish links with panel members and internal partners.
- Customer Service & Problem-Solving: A polite, professional manner with a proactive approach to solving issues.
- Collaboration: Team-oriented mentality, with a willingness to assist colleagues when required.
- Technical Knowledge: Understanding of TV technology is desirable but not crucial.
- Organisation & Accuracy: Strong organisational skills, with the ability to prioritise tasks and deliver high levels of accuracy.
- Flexibility: Ability to work in a fast-paced environment, adapt to changing priorities, and work occasional evenings and weekends.
- Self-Motivation: A proactive, autonomous worker with a continuous improvement mindset.
- Attention to Detail: Ability to multitask and maintain focus on high-quality outputs.
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kantar Media. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visitwww.kantar.com
Country
United Kingdom
Why join Kantar?
We pride ourselves on understanding people, and what makes us think and act the way we do.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.
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Origin Service & Solutions Tech employer: Kantar Group Limited
Contact Detail:
Kantar Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Origin Service & Solutions Tech
✨Tip Number 1
Familiarise yourself with Kantar Media's services and solutions. Understanding their audience measurement and analytics will help you speak confidently about how you can contribute to their goals during the interview.
✨Tip Number 2
Highlight your customer service experience. Since this role involves guiding panel members and ensuring a positive experience, showcasing your ability to handle customer interactions effectively will set you apart.
✨Tip Number 3
Demonstrate your technical aptitude. Even if you don't have extensive knowledge of TV technology, showing a willingness to learn and adapt to new tools will resonate well with the hiring team.
✨Tip Number 4
Prepare examples of how you've worked collaboratively in a team. This role requires partnering with colleagues, so sharing specific instances where you've contributed to team success will be beneficial.
We think you need these skills to ace Origin Service & Solutions Tech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Service & Solutions Tech. Focus on customer service, technical support, and any experience with installation or troubleshooting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to solve problems. Mention specific examples from your past experiences that demonstrate your skills in communication and collaboration.
Highlight Technical Skills: Even if you don't have extensive technical knowledge, mention any familiarity with TV technology or similar equipment. Emphasise your willingness to learn and adapt to new technologies.
Showcase Soft Skills: Kantar values interpersonal skills highly. Make sure to highlight your ability to work in a team, your proactive approach to problem-solving, and your attention to detail in your application.
How to prepare for a job interview at Kantar Group Limited
✨Showcase Your Communication Skills
As the role requires exceptional interpersonal skills, be prepared to demonstrate your ability to communicate clearly and effectively. Practice explaining complex concepts in simple terms, as you will need to guide panel members through technical processes.
✨Emphasise Customer Service Experience
Highlight any previous experience in customer service roles. Be ready to discuss how you've handled difficult situations and provided exceptional support, as this is crucial for ensuring a positive experience for panel members.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've approached and resolved technical issues in the past. This role involves troubleshooting, so showcasing your proactive problem-solving mindset will be beneficial.
✨Familiarise Yourself with the Company
Research Kantar Media and its services thoroughly. Understanding their approach to audience measurement and data analytics will help you align your answers with their values and demonstrate your genuine interest in the company.
