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- Tasks: Design and scale a dynamic LifePoints Loyalty Program across multiple markets.
- Company: Join a forward-thinking company that values collaboration and innovation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing member engagement and retention through innovative loyalty strategies.
- Qualifications: Experience in loyalty programs and strong data-driven decision-making skills required.
- Other info: Be part of a diverse team that celebrates wins and embraces new ideas.
The predicted salary is between 28800 - 48000 £ per year.
We’re creating a new Loyalty Program Manager role to design, stand up, and scale a unified LifePoints Loyalty Program across markets in 2026. You’ll own partner selection and contracting, lead implementation end‑to‑end, and orchestrate cross‑functional delivery with Panel Management, Business Intelligence & Panel Performance, Data Science, Engineering, and UX. Your work will elevate our panel brands, deepen member engagement, and measurably improve retention, LTV, capacity, and the end‑to‑end user journey/experience.
- Co-lead partner strategy & selection: Run the evaluation of loyalty/rewards platforms and fintech/fulfilment partners; shape business case, vendor scorecards, commercials, and risk/controls. Pre-work is already available to kick start.
- Own program design: Define tiering, benefits, accrual/redemption logic, gamification and recognition mechanics, and eligibility/quality safeguards aligned to panel health and performance goals.
- Deliver the implementation: Coordinate requirements, technical integration, data flows, and QA with Engineering; set timelines, RAID logs, and launch criteria; manage pilots and phased rollouts.
- Marry data to decisions: Partner with BI & Panel Performance to instrument dashboards (activation, retention, tenure, completes per completer, conversion, CSAT, fraud flags) and to drive monthly optimisation.
- Embed behavioural science: Work with Data Science to test incentives (dynamic bonuses, streaks, badges), segmentation, and nudging strategies that improve habit formation and reduce churn.
- Champion the member experience: Collaborate with UX/product to streamline redemption, reduce friction across web/app journeys, and ensure communications are clear, timely, and motivating.
- Run governance & controls: Align with Privacy, Security, and Compliance on data processing, consent, and trust/safety; establish policies to protect panel quality and rewards integrity.
- Drive stakeholder alignment: Facilitate cross‑functional ceremonies, report progress and ROI, and communicate wins/learnings to leadership and markets.
- Loyalty/CRM expertise: Proven end to end ownership of a loyalty/rewards or membership program (design → launch → growth) in digital products.
- Vendor/partner management: Selecting and managing fintech/reward fulfilment, martech/loyalty platforms, or payments providers.
- Data driven optimization: Comfortable with experimentation, segmentation, and interpreting dashboards to drive weekly changes.
- Product/tech collaboration: Experience translating program rules into technical requirements, APIs/data contracts, and QA plans.
- Member first mindset: Ability to simplify journeys, reduce friction, and communicate clearly.
- Experience with tiered recognition, gamification, dynamic incentives, and trust/safety in loyalty contexts.
- Familiarity with panel/marketplace dynamics: e.g., conversion, tenure, feasibility, 1P vs 3P sourcing.
- Exposure to privacy/compliance in consumer data and rewards programs.
- Proficiency in managing complex vendor relationships and contract negotiations for enterprise loyalty platforms.
- Mastery of identifying goals, metrics and analytics to measure value: including lifetime value (LTV), redemption rates, and panel member adoption.
Generous – We share knowledge and support each other. Authentic – We act with integrity and transparency. Inclusive – We embrace diversity and create a sense of belonging. Collaborative – We work together across teams and geographies. Curious – We seek new ideas and challenge the status quo. Light-hearted & Discovering – We celebrate wins and learn from challenges.
Loyalty Program Manager in London employer: Kantar Group Limited
Contact Detail:
Kantar Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Program Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their loyalty programs and think about how your skills can elevate their member experience. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences align with the role of Loyalty Program Manager. Highlight your successes in managing partnerships and driving member engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Loyalty Program Manager in London
Some tips for your application 🫡
Show Your Passion for Loyalty Programs: When writing your application, let your enthusiasm for loyalty programs shine through! Share any relevant experiences or projects that demonstrate your love for creating engaging member experiences. We want to see how you can elevate our LifePoints Loyalty Program!
Be Specific About Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use numbers and examples to show how you've improved retention rates or enhanced user journeys in previous roles. This helps us understand the impact you've made and how you can contribute to our goals.
Tailor Your Application to Us: Make sure to customise your application to align with our job description. Use the same language and keywords we’ve used, especially around data-driven decisions and member-first mindsets. This shows us you’re not just sending a generic application but are genuinely interested in joining our team.
Keep It Clear and Concise: While we love detail, clarity is key! Make your application easy to read by keeping it concise and well-structured. Use bullet points where necessary and ensure your main points stand out. We appreciate a straightforward approach that gets to the heart of your qualifications.
How to prepare for a job interview at Kantar Group Limited
✨Know Your Loyalty Program Inside Out
Before the interview, dive deep into the specifics of loyalty programs. Understand the key components like tiering, benefits, and gamification mechanics. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Data Savvy
Be prepared to discuss how you’ve used data to drive decisions in past roles. Bring examples of dashboards you've created or optimisations you've implemented based on data insights. This will highlight your ability to marry data with decision-making, a crucial aspect of the job.
✨Prepare for Cross-Functional Collaboration
Since this role involves working with various teams, think of examples where you've successfully collaborated across functions. Be ready to share how you facilitated communication and alignment among different stakeholders to achieve a common goal.
✨Emphasise Your Member-First Mindset
Think about how you can simplify user journeys and enhance member experiences. Prepare to discuss strategies you've employed in the past to reduce friction and improve engagement. This will resonate well with the company's focus on member satisfaction.
