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- Tasks: Build and nurture relationships with clients to drive commercial growth and expansion.
- Company: Join a leading insights and analytics company in a dynamic, hybrid work environment.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional development.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: Strong relationship-building skills; experience in client success or business development is a plus.
- Other info: Fast-paced role with excellent career progression and the chance to work with diverse teams.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Location: London (hybrid), with regular UK client travel
Team: Business Development (across Kantar Domains)
Contract: Permanent
Comp: Includes an annual individual revenue target (upsell & cross‑sell)
The Client Success Director role sits at the heart of Business Development and exists for one purpose: nurture and build relationships with newly converted clients, turning every new win into sustained, accelerated commercial growth. You’ll own the first 12 months of a portfolio of newly acquired clients (Kantar Marketplace/agile solutions space new logos and cross‑sell wins)—and ensure they quickly see value, feel supported, and continue to buy – continuously seeking out the next opportunity to drive growth.
You’ll build senior client relationships, understand what matters most to them, and convert those insights into incremental revenue and multi‑domain expansion. This is a high‑impact, face‑to‑face commercial role for a natural relationship‑builder who thrives in conversations that uncover needs, shape demand, and open new revenue pathways.
- Commercial Growth: Deliver incremental revenue against your individual target with disciplined pipeline coverage and accurate forecasting.
- Expansion at Scale: Drive multi‑domain, multi‑buyer penetration across priority accounts—turning early wins into broader adoption across Brand, Creative, Media and more.
- Client Health & Advocacy: Build strong client relationships, elevate client experience, anticipate risks early, and secure ongoing executive sponsorship.
- Fast Time‑to‑Value: Lead efficient onboarding with early adoption milestones and visible proof of value that fuels further commercial conversations.
- Governance & Compliance: Ensure all client hospitality and event activity adheres to policy. Make our new clients feel valued and treasured.
Lead the post‑win handover with clarity on scope, outcomes and value expectations. Align internal teams to deliver the value promised, ensuring seamless client experience across domains. Champion the use of toolkits, playbooks and best practices for consistent growth execution.
A proven track record of turning adoption into client‑led expansion and revenue growth. Knowledge in insights, analytics, brand/media, innovation, advisory or CX (relationship building is key – knowledge non-essential as training will be provided). A passion for spending meaningful time with clients—listening deeply, asking the right questions and finding opportunities in the conversation. Confidence in pricing, negotiation and integrated solution framing. High energy, curiosity and a commercial intuition for where growth sits in the client’s world. Strong stakeholder mapping and orchestration skills across BD, Marketing, Client Partners, and Domain/Solution Leads. Skilled use of Copilot to surface new opportunities and relevant client‑forward insights. Proficient use of CRM.
Client Success Director in London employer: Kantar Group Limited
Contact Detail:
Kantar Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential clients or colleagues on LinkedIn. Building those relationships can lead to opportunities you might not find on job boards.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone face-to-face, make sure you can clearly articulate who you are and what you bring to the table. Tailor your message to highlight how you can help them achieve their goals—especially in client success roles.
✨Tip Number 3
Follow up after meetings! If you’ve had a chat with someone, drop them a quick email thanking them for their time and reiterating your interest. It shows you’re proactive and genuinely interested in building that relationship, which is key in client success.
✨Tip Number 4
Don’t forget to leverage our website! We often have openings that might not be advertised elsewhere. Keep an eye on our careers page and apply directly through us to increase your chances of landing that dream role in client success.
We think you need these skills to ace Client Success Director in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Client Success Director role shine through. We want to see how much you care about building relationships and driving growth for our clients. Share specific examples of how you've done this in the past!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience in nurturing client relationships and driving revenue growth. We love it when candidates connect their skills directly to what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points if necessary to make your achievements stand out. Remember, we want to see your impact quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Kantar Group Limited
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understand their challenges and how the role of Client Success Director can help them achieve their goals. This will show your potential employer that you’re genuinely interested in building relationships and driving growth.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully nurtured client relationships. Highlight how you turned initial wins into long-term partnerships. Use specific metrics to demonstrate your impact on revenue growth and client satisfaction.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle client objections. Practice responding to scenarios where you need to turn a dissatisfied client into a loyal advocate. This will showcase your ability to anticipate risks and elevate client experience.
✨Demonstrate Your Commercial Acumen
Familiarise yourself with pricing strategies and negotiation techniques relevant to the role. Be prepared to discuss how you would approach upselling and cross-selling opportunities. Showing that you understand the commercial landscape will set you apart as a candidate who can drive growth.
