Business Development, Senior Director (CX Partnerships) in London

Kantar is the world’s leading AI‐native marketing data and analytics business and an indispensable brand partner to the world’s top companies. We combine the most meaningful attitudinal and behavioural data with deep expertise and advanced analytics to uncover how people think and act. We help clients understand what has happened and why, and how to shape the marketing strategies that shape their future.

Function: Business Development – Customer Experience

Location: UK (London‐centric, hybrid)

Reporting to: Head of Business Development / CX Leadership

Role Type: Senior Hunter | Growth Leader | Strategic Deal‐Maker

Why this job is important

Our Customer Experience Solutions is a critical growth priority for Kantar, and winning large, high‐impact CX programmes is central to our competitive advantage. This role exists to create, shape and win complex CX opportunities that materially grow our business, opening new buying points, displacing competitors and expanding our footprint with senior CX decision‐makers. As a senior hunter, you’ll be at the forefront of how Kantar goes to market in Customer Experience. You’ll bring ambition, commercial judgement and deep client understanding to some of our most strategically important growth opportunities. Your success will directly influence Kantar’s CX pipeline, partnerships and market credibility.

What you’ll be doing

• Lead new‐business hunting across the UK for our CX practice, opening doors and winning large, complex CX programmes.
• Create and execute competitive displacement strategies, targeting accounts held by competitors and positioning Kantar as the partner of choice.
• Build trusted relationships with senior client stakeholders, including CX, Marketing, Digital and Operations leaders.
• Shape and lead high‐value CX opportunities end‐to‐end, from discovery through to negotiation and close.
• Work closely with Qualtrics and Medallia to develop joint go‐to‐market activity and win shared client opportunities.

The ideal skills & experience

• A proven track record of winning large, complex technology or consulting‐led deals, including competitive wins.
• Strong understanding of the tech ecosystem, including platforms, insight, analytics and consulting.
• Confidence engaging and influencing senior client stakeholders, including C‐suite leaders.
• A disciplined, commercial approach to pipeline management and opportunity qualification.

What’s in it for you

• The opportunity to shape how Kantar wins CX work at a strategic level.
• Exposure to some of the world’s most influential brands and complex business challenges.
• Life Leave and Volunteering Days to support what matters most to you.
• Enhanced pension and parental leave policies.
• A hybrid working model, with time spent collaborating in our London office and with clients.

Why join Kantar?

Kantar is one of the most recognised and trusted brands in its industry, with unmatched depth of experience and global reach. What makes this moment different is how much is changing at once. We’re investing in AI, technology and new ways of delivering intelligence that help brands grow in more complex environments. People joining Kantar now are not stepping into something finished. They’re joining a business that is evolving — and helping to shape what comes next. If you want to work on iconic brands, solve complex problems and be part of a collaborative, inclusive culture, Kantar offers that opportunity.

Business Development – Customer Experience

Our Business Development teams sit at the heart of Kantar’s growth agenda. In Customer Experience, we bring together insight, analytics, consulting and technology partnerships to help organisations design, measure and transform experiences that drive growth and loyalty.