Sales Operations Manager, EMEA
Location: London or Europe (Hybrid)
Key Responsibilities
- Drive consistent tracking of EMEA commercial priorities, translating insights into clear actions for markets and leadership.
- Identify growth opportunities, risks and performance gaps across products, markets and clients.
- Strengthen retention and win‑back performance by analysing at‑risk and lapsed client activity and driving market action.
- Improve opportunity identification, activation and conversion across the region using data‑led approaches.
- Analyse marketing‑to‑sales conversion and recommend actions that increase commercial impact.
- Establish clear performance tracking, reporting cadence and accountability across Client Partner (CP) and Business Development (BD) teams.
- Bring together CRM, BI and client feedback data (e.g. Dynamics365, PowerBI, ENGAGE) to drive prioritisation and performance action.
- Support adoption and effective use of commercial AI tools, embedding them into core sales workflows and scaling best practice.
Ideal Skills & Experience
- Experience in sales operations, commercial performance or a data‑driven role, or strong ability to learn quickly and apply analytical judgement.
- Strong analytical skills, with the ability to turn complex data into clear, actionable insight.
- Experience using CRM and BI tools (e.g. Dynamics365 and PowerBI).
- Advanced Excel skills and confidence working with large, complex datasets.
- Proven ability to work cross‑regionally with multiple stakeholders and drive alignment.
- Highly organised, delivery‑focused and comfortable managing competing priorities.
- Proactive and solutions‑oriented, able to bring clarity to ambiguous situations.
- Comfortable working in a fast‑paced, commercially focused environment.
Benefits
- Opportunity to work at the centre of EMEA commercial decision‑making and strategy execution.
- High visibility role with exposure to senior stakeholders across markets.
- Ability to shape how we use data, tools and AI to drive commercial performance.
- Collaborative, international environment with opportunities to influence across regions.
- Continuous learning through complex, high‑impact business challenges.
We’re not able to offer visa sponsorship or help with relocation support for this role. Please make sure you’ve got the right to work in the country where this role is located before applying.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well‑being is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
EMEA Sales Operations Manager employer: Kantar Group Limited
Kantar Group Limited is an exceptional employer that champions innovation and collaboration in the Customer Experience sector. With a strong focus on employee growth, we offer flexible working arrangements and opportunities to engage with influential brands, ensuring that our team members thrive in a supportive and dynamic work culture. Join us to be part of a forward-thinking company that values your contributions and fosters professional development.
