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- Tasks: Engage with clients and broadcasters to deliver accurate TV viewing data.
- Company: Join Kantar Media, a global leader in media research and innovation.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Why this job: Be at the forefront of media insights and make a real impact.
- Qualifications: Experience in client-facing roles and proficiency in Salesforce and Excel.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, Grays Inn Road
Role Description: As the proud official provider of TV viewing data for the broadcast channels in the UK, Kantar is looking for a Senior Client Services Executive within our BARB department. BARB (Broadcasters Audience Reporting Board), jointly owned by the BBC, ITV, Channel 4, Channel 5, BskyB, and the IPA (Institute of Practitioners in Advertising) is the official provider of television audience viewing figures in the UK. The ideal candidate will be front line staff for BARB, handling client communication, engaging with broadcasters and other clients to ensure effective, timely and accurate information is produced daily. This role operates on a 7 days a week basis, which includes rotational weekend shifts.
Key Responsibilities:- Experience in a client facing role
- The ideal candidate will be organised, proactive and able to work using own initiative with a desire to assist the smaller broadcasters in providing accurate data
- Proficient with Salesforce, MS Office packages, especially Excel & Outlook; some experience using SQL and Access is desirable.
- You will be able to juggle multiple tasks, working on several projects or queries at one time.
Kantar Media is a global leader in media research. Our specialist expertise, pioneering technology and commitment to innovation enables us to deliver trusted data to those seeking to better understand the rapidly evolving media landscape and equip them with greater confidence in media decision making. This includes audience measurement (reporting all viewing on all platforms), consumer targeting with TGI, and in-depth advertising intelligence. Our versatility, scale, technology and expertise enable our 5000 people across Latin America, Europe, the Middle East, Asia Pacific, North America and Africa to understand audiences and help the world’s leading organisations succeed and grow.
Client Service Executive employer: Kantar Group Limited
Contact Detail:
Kantar Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Executive
✨Tip Number 1
Get to know the company inside out! Research Kantar and its BARB department. Understanding their role in media research will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your client communication skills. Since this role is all about engaging with clients, try role-playing scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to juggle responsibilities effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Kantar.
We think you need these skills to ace Client Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Service Executive role. Highlight your client-facing experience and any relevant skills, especially with Salesforce and Excel. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with what we’re looking for. Keep it engaging and personal – we love a bit of personality!
Showcase Your Organisational Skills: Since the role involves juggling multiple tasks, make sure to highlight your organisational skills in your application. Share examples of how you've managed projects or handled client communications effectively in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll get to explore more about our company while you’re at it!
How to prepare for a job interview at Kantar Group Limited
✨Know Your Client Service Basics
Brush up on your client service skills before the interview. Understand what it means to be client-facing and how to handle various client scenarios. Think about examples from your past experiences where you successfully managed client relationships or resolved issues.
✨Familiarise Yourself with Kantar and BARB
Do your homework on Kantar and the BARB department. Knowing their role in the media landscape and how they provide audience data will show your genuine interest in the position. Be ready to discuss how you can contribute to their mission of delivering accurate information.
✨Showcase Your Technical Skills
Since proficiency in Salesforce, Excel, and possibly SQL is key, be prepared to discuss your experience with these tools. Bring specific examples of how you've used them in previous roles to manage data or improve client communication.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle multiple tasks. Think of situations where you had to juggle different projects or queries, and be ready to explain your thought process and the outcomes.
