Room attendant in London

• Main Scope and Purpose
• Ensure rooms are cleaned and set up to exceptional standards in line with Brand Standards.
• Deliver a guest experience that meets or exceeds expectations.
• Ensure all periodic cleaning is completed on time and in accordance with Brand Standards.

Duties and Responsibilities

• Room Cleaning & Presentation
• Clean rooms in line with Brand Standards.
• Keep trolleys neat and tidy at all times.
• Replace towels, soap, toilet rolls, stationery, and other specified items.
• Change linen in departure and stay-over rooms, ensuring no rips, stains, or creases.
• Remove rubbish appropriately and separate waste as directed.
• Remove dirty linen and place down the linen chute.
• Prioritise cleaning departure rooms unless instructed otherwise.
• Report all maintenance faults promptly.
• Clean VIP rooms with extra care and attention.
• Clean priority rooms immediately unless directed otherwise.
• Check vacant rooms as requested.
• Undertake tidy-ups and bed status changes as required.
• Daily Operations
• Complete all daily and weekly jobs to the required standard.
• Carry out spring cleaning when requested.
• Use water and electricity sparingly; switch off lights when leaving rooms.
• Work quietly to minimise disturbance to guests.
• Follow lost property procedures strictly.
• Maintain hotel security by keeping doors closed while working.
• Handle guest queries politely and efficiently; never ignore requests.
• Take full responsibility for issued floor keys and follow sign-in/out procedures.
• Sign in and out of duty in the Housekeeping Office.
• Leave service areas tidy at the end of each shift.
• Contribute to a positive team environment with courtesy and professionalism.
• Maintain high standards of personal hygiene and appearance; wear correct uniform.
• Use cleaning materials and equipment correctly and safely.
• Report suspicious packages or individuals immediately.
• Uphold hotel regulations at all times.
• Respect and properly use equipment; report faults immediately.
• Health and Safety
• Comply with safe working practices under the Health and Safety Acts.
• Be aware of workplace hazards and complete required checks.
• Wear appropriate protective clothing as provided or recommended.
• Report building, plant, or equipment defects promptly.
• Training
• Assist in training and developing colleagues.
• Attend training courses as required.
• Communication
• Attend departmental meetings.
• Liaise with other departments to ensure smooth operations.
• Work harmoniously with clients, co-workers, and managers.
• Company Health and Safety Responsibilities
• Follow Group and Company policies and procedures at all times.
• Report deficiencies in systems or equipment that may affect service delivery or safety.
• Use work equipment and PPE correctly and in line with training.
• Report issues or training needs to your Line Manager or via the incident reporting system.

Note: This job description outlines the main duties and responsibilities of the role of Room attendant. It is not exhaustive, and duties may change from time to time.

Pay & Benefits

At Kanso FM, we pay attention to the thoughtful details that inspire the loyalty of our colleagues.

• That’s why we are proud to offer the following benefits for the role of
• Room

Attendant

What We Offer

• Paid Holiday Allowance – based on the hours you work.
• Free Meals on Duty – enjoy access to our colleague dining facilities.
• Career Growth & Development – excellent progression opportunities, including Apprenticeship programmes and study support.
• Financial Wellbeing – access your pay instantly when you need it via Wagestream.
• Inclusive Culture – a warm, welcoming environment where everyone feels valued and appreciated.
• Why Join Us

Become part of a passionate team of individuals who genuinely care about the experiences we create for our guests and colleagues.

If you are hardworking and take pride in cleanliness, we’d love to hear from you!

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