At a Glance
- Tasks: Manage customer service and sales admin for stained glass and lighting departments.
- Company: Join Kansa Ltd, a creative company with 45 years of experience in decorative lighting and stained glass.
- Benefits: Enjoy a competitive salary, company pension, and free on-site parking.
- Other info: Full training provided, with opportunities to redesign showrooms and enhance online presence.
- Why this job: Combine your passion for craft with customer service and make a real impact.
- Qualifications: Admin experience and confidence in customer interactions are essential.
The predicted salary is between 26000 - 27500 £ per year.
9 to 5, 5-day week + 1 Saturday per month (every first Saturday of the month). 37.5 hour week.
Experience required:
- Admin experience on computer-based invoicing/ordering systems.
- Confident ability to deal with customers in person.
- An interest in craft would be essential, but full training on stained glass skills and materials will be provided.
- A desire to run your own department, increase sales and company image via website and social networks.
Duties:
- Sales admin, invoicing and order entry for Lighting department – 2-3 hours per day.
- Sales admin, invoicing and order entry for Stained Glass department – 2-3 hours per day.
- Training on Stained Glass making to enable knowledge for advising visiting customers and enquiries by phone: training 3 months. Time varies for these tasks – 1-3 hours per day.
- Redesigning both ground floor and first floor showrooms regarding displays and shelf stocks.
- Helping to improve SG website and social platforms. There will be a 3-month period of training with existing staff before the Stained-Glass aspect becomes your own job.
- Entering data on our CRM system.
Kansa Ltd has been in business for 45 years on their own site alongside the canal at Elsecar. Sales are split between decorative lighting (for restaurants, public buildings, residential projects and films + tv shows) and stained-glass supplies (for hobbyists, professional SG workers and our in-house production).
Please contact with CV and covering letter.
Job Type: Full-time
Pay: £26,000.00-£27,500.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
Stained Glass and Decorative Lighting Customer Service Administrator in Barnsley employer: kansa ltd
Kansa Ltd is an exceptional employer, offering a supportive work culture where creativity and craftsmanship thrive. With comprehensive training in stained glass skills, employees have the opportunity to grow within their roles while enjoying benefits such as a company pension and free on-site parking. Located alongside the picturesque canal at Elsecar, this full-time position not only provides a stable work-life balance but also allows you to engage with customers and enhance your own department's success.
StudySmarter Expert Advice🤫
We think this is how you could land Stained Glass and Decorative Lighting Customer Service Administrator in Barnsley
✨Tip Number 1
Get to know the company inside out! Check out Kansa Ltd's website and social media to understand their products and values. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with customers in person, role-play scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show off your passion for craft! Whether it's stained glass or decorative lighting, share any relevant experiences or projects you've done. This will demonstrate your enthusiasm and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Kansa Ltd.
We think you need these skills to ace Stained Glass and Decorative Lighting Customer Service Administrator in Barnsley
Some tips for your application 🫡
Show Off Your Admin Skills:Make sure to highlight your experience with computer-based invoicing and ordering systems in your CV. We want to see that you’ve got the admin chops to handle our sales processes smoothly!
Customer Interaction is Key:Since you'll be dealing with customers face-to-face, it’s important to showcase your confidence in customer service. Share any relevant experiences where you’ve successfully managed customer interactions.
Craft Enthusiasm Matters:We love a good craft enthusiast! Even if you’re not a stained glass expert yet, let us know about your interest in crafts and any related hobbies. It’ll show us you’re keen to learn and grow with us.
Tailor Your Application:When writing your cover letter, make it personal! Mention why you’re excited about this role and how you can contribute to improving our website and social media presence. Don’t forget to apply through our website for the best chance!
How to prepare for a job interview at kansa ltd
✨Know Your Stuff
Make sure you brush up on your admin experience, especially with invoicing and ordering systems. Familiarise yourself with the basics of stained glass and decorative lighting, as this will show your genuine interest in the craft and help you connect with the interviewers.
✨Customer Interaction Practice
Since dealing with customers in person is key for this role, practice your communication skills. Role-play common customer scenarios with a friend or family member to build your confidence and ensure you can handle inquiries smoothly.
✨Show Your Creative Side
Think about how you can contribute to redesigning the showroom and improving the website. Prepare some ideas or examples of past projects where you've successfully enhanced a space or digital platform. This will demonstrate your initiative and creativity.
✨Be Ready to Discuss Growth
The role involves running your own department and increasing sales. Be prepared to discuss your vision for the department and how you would leverage social media to boost the company image. Show that you're not just looking to fill a position, but to make a real impact.
