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- Tasks: Enhance customer success and satisfaction in the education catering sector.
- Company: Fast-growing international startup with a dynamic culture.
- Benefits: Competitive salary, growth opportunities, and a vibrant London office.
- Why this job: Make a real impact in a hands-on role while driving customer success.
- Qualifications: Strong customer experience, problem-solving skills, and SaaS knowledge.
- Other info: Join a team that values innovation and personal development.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing international startup is seeking a Customer Success Manager to enhance their UK customer base, especially in the education contract catering sector. This hands-on role involves owning customer portfolios, driving success and satisfaction, and supporting mobilisations.
Ideal candidates should possess strong customer experience, problem-solving skills, and a good understanding of SaaS. Join a dynamic company that offers a competitive salary and opportunities for growth, working from their London office.
UK Education CSM - Growth & Onboarding Lead employer: Kanpla
Contact Detail:
Kanpla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Education CSM - Growth & Onboarding Lead
✨Tip Number 1
Network like a pro! Reach out to people in the education sector and let them know you're on the hunt for a Customer Success Manager role. Use LinkedIn to connect with industry professionals and join relevant groups to get your name out there.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer success in the education sector. We want you to be able to showcase how your skills align with their needs and how you can drive satisfaction for their customers.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to enhance customer experiences and support mobilisations effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace UK Education CSM - Growth & Onboarding Lead
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for the education sector shine through. We want to see how your experiences and values align with our mission at StudySmarter.
Highlight Your Customer Success Skills: Make sure to emphasise your customer experience and problem-solving skills. We’re looking for someone who can drive success and satisfaction, so share specific examples of how you've done this in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. We appreciate candidates who take the extra step to show they understand what we do and how they can contribute.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Kanpla
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of Software as a Service (SaaS) and how it applies to the education sector. Brush up on key concepts, trends, and challenges in the industry so you can speak confidently about how your skills can drive customer success.
✨Showcase Your Customer Experience Skills
Prepare examples from your past roles where you've successfully managed customer relationships or resolved issues. Highlight specific instances where your problem-solving skills made a difference, especially in a fast-paced environment like a startup.
✨Research the Company and Its Culture
Dive deep into the company's mission, values, and recent developments. Understanding their approach to customer success and how they operate will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. This could be about their customer onboarding processes or how they measure success in the education contract catering sector. It shows you're engaged and eager to contribute to their growth.
