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- Tasks: Drive customer success and build strong relationships in the education catering sector.
- Company: Join Kanpla, a fast-growing startup revolutionising contract catering.
- Benefits: Competitive salary, professional growth, and a fun, informal work culture.
- Why this job: Make a real impact by enhancing canteen experiences for thousands of users.
- Qualifications: 3+ years in Customer Success or Account Management, preferably in education or catering.
- Other info: Dynamic role with ownership and opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Join Kanpla’s Growth Journey! Ready to take on a key role in one of the fastest-growing startups in the Nordics? Kanpla is on a mission to digitalise contract catering, and we’re looking for a Customer Success Manager to help grow and support our UK customer base – with a strong focus on the education contract catering sector. This role is ideal for someone who thrives close to customers, enjoys complexity, and wants real ownership in a scaling SaaS business.
Why Kanpla? What started as a school project has grown into a leading digital solution for canteens, with 500,000+ users and a fast-expanding footprint across Europe. Backed by a Dutch VC, we’re scaling quickly and investing heavily in our UK presence. You’ll work with some of the most innovative contract caterers in the education sector and play a hands-on role in shaping how digital solutions are rolled out across schools and enterprises.
Your Impact: As a UK Customer Success Manager, you’ll be a key driver of customer adoption, operational success, and long-term partnerships. You’ll support customers through mobilisations, onboardings, and day-to-day operations, acting as a trusted partner and the face of Kanpla in the UK. This is a highly hands-on role with real responsibility and room to grow. In this role, you will:
- Own and support a portfolio of UK customers, primarily in the education contract catering sector.
- Take ownership of mobilisations and operational setups across new and existing sites.
- Drive customer adoption, success, and satisfaction across the full lifecycle.
- Act as a key point of contact for customers, building strong and trusted relationships.
- Support and help execute the UK Customer Success strategy.
- Work closely with the International Go-To-Market and Global Customer Success teams.
- Represent Kanpla on-site with customers when needed.
What we offer: A high-impact role in a fast-growing, international company. An ambitious, fun, and informal work culture with a results-driven mindset. A product with real value, reducing food waste and enhancing canteen experiences for thousands. Opportunities for professional growth, with support for your development in a dynamic and fast-moving environment. Competitive salary based on experience. Option to work from our office in London.
What we’re looking for:
- A proactive, energetic, and curious mindset.
- High ownership and comfort working in a fast-moving environment.
- At least 3+ years experience in Customer Success, Account Management, or similar.
- Experience working with UK schools/education or contract catering is a big plus.
- Comfortable with complexity and customer-facing problem solving.
- A good understanding of SaaS and a tech-savvy approach.
Customer Success Manager - UK employer: Kanpla
Contact Detail:
Kanpla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and catering sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Show up and shine! If you get the chance for an interview, prepare to showcase your passion for customer success. Bring examples of how you've driven customer satisfaction and adoption in previous roles. Let your enthusiasm for Kanpla's mission shine through!
✨Tip Number 3
Be proactive! After applying, follow up with a friendly email expressing your excitement about the role. This shows your genuine interest and keeps you on their radar. We love seeing candidates who take initiative!
✨Tip Number 4
Utilise our website! Check out the resources we have available for job seekers. From tips on interviews to insights about the company culture, we’ve got your back in landing that Customer Success Manager role!
We think you need these skills to ace Customer Success Manager - UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, especially in the education sector, and show us how you can bring value to Kanpla.
Show Your Passion: We love seeing enthusiasm! In your application, let us know why you're excited about joining Kanpla and how our mission to digitalise contract catering resonates with you. A genuine connection can really make you stand out.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your skills and experiences shine through without any fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team!
How to prepare for a job interview at Kanpla
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of Customer Success. Understand key metrics like Net Promoter Score (NPS) and Customer Lifetime Value (CLV). Being able to discuss how these metrics apply to Kanpla's mission will show that you're not just familiar with the role, but also genuinely interested in their success.
✨Research Kanpla and Its Impact
Dive deep into Kanpla’s journey and its impact on the education contract catering sector. Familiarise yourself with their product offerings and how they reduce food waste. This knowledge will help you articulate how you can contribute to their growth and customer satisfaction during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you've successfully onboarded customers or resolved complex issues. Be ready to share specific examples that highlight your proactive approach and ability to build strong relationships.
✨Show Your Passion for Education and Technology
Since this role focuses on the education sector, express your enthusiasm for working with schools and enhancing student experiences. Discuss any relevant experience you have in this area, and demonstrate your tech-savvy nature by mentioning tools or platforms you've used in previous roles.
