At a Glance
- Tasks: Drive customer success and build strong relationships in the B&I catering sector.
- Company: Join a fast-growing international company with a fun, results-driven culture.
- Benefits: Competitive salary, professional growth opportunities, and flexible work options.
- Other info: Dynamic environment with support for your development and career growth.
- Why this job: Make a real impact by reducing food waste and enhancing canteen experiences.
- Qualifications: 5+ years in Customer Success or Account Management, with a proactive mindset.
The predicted salary is between 50000 - 60000 € per year.
Your Impact
As a Customer Success Lead, you’ll be a key driver of customer adoption, operational success, and long‑term partnerships. You’ll support customers to realise ongoing value from Kanpla, driving adoption, performance, and long‑term success. Acting as a trusted partner and the face of Kanpla in the UK, you’ll help clients optimise day‑to‑day operations, strengthen engagement, and grow over time.
In This Role, You Will
- Own a portfolio of UK customers, primarily in the B&I contract catering sector, with accountability for retention, growth, and long‑term success.
- Build strong, trusted relationships with key stakeholders and act as a strategic partner to customers.
- Drive customer adoption, success, and satisfaction across the full lifecycle.
- Support and help execute the UK Customer Success strategy.
- Work closely with the International Go‑To‑Market and Global Customer Success teams.
- Support strong handovers from Delivery (Onboarding team) into ongoing success, ensuring continued momentum.
- Represent Kanpla on‑site with customers when needed.
What we offer
- A high‑impact role in a fast‑growing, international company.
- An ambitious, fun, and informal work culture with a results‑driven mindset.
- A product with real value, reducing food waste and enhancing canteen experiences for thousands.
- Opportunities for professional growth, with support for your development in a dynamic and fast‑moving environment.
- Competitive salary based on experience.
- Option to work from our office in London.
What we’re looking for
- A proactive, energetic, and curious mindset.
- High ownership and confidence managing customer relationships.
- At least 5+ years of experience in Customer Success, Account Management, or similar.
- Experience working with contract catering and/or similar sectors.
- Comfortable with complexity and customer‑facing problem solving.
- A good understanding of SaaS and a tech‑savvy approach.
Customer Success Lead - UK B&I employer: Kanpla
At Kanpla, we pride ourselves on being an exceptional employer, offering a high-impact role in the fast-growing UK&I Business & Industry sector. Our ambitious and informal work culture fosters collaboration and innovation, while our commitment to employee development ensures that you have ample opportunities for professional growth. With a focus on reducing food waste and enhancing canteen experiences, you'll be part of a meaningful mission that makes a real difference in the lives of thousands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead - UK B&I
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact customers. This will help you tailor your responses and show that you’re genuinely interested in being a part of their team.
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it aligns with the role. Think about specific examples from your past that demonstrate your skills in customer success and relationship management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to engage directly with us.
We think you need these skills to ace Customer Success Lead - UK B&I
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Lead role. Highlight your experience in customer success and account management, especially in the B&I contract catering sector. We want to see how your skills align with our mission at Kanpla!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven customer adoption and satisfaction. This will help us see the value you can bring to our team.
Be Authentic:Let your personality shine through in your application. We’re looking for someone with a proactive and energetic mindset, so don’t be afraid to show us who you are and what makes you tick. A bit of enthusiasm goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Kanpla!
How to prepare for a job interview at Kanpla
✨Know Your Customers
Before the interview, research the company’s customer base, especially in the B&I contract catering sector. Understand their challenges and how Kanpla can help them succeed. This will show your proactive mindset and ability to build strong relationships.
✨Showcase Your Success Stories
Prepare specific examples from your past experience that highlight your achievements in customer success or account management. Focus on how you drove adoption and satisfaction, as this aligns perfectly with what they’re looking for.
✨Demonstrate Problem-Solving Skills
Be ready to discuss complex customer scenarios you've faced and how you resolved them. This will showcase your comfort with complexity and your strategic approach to customer-facing problem solving.
✨Engage with Their Culture
Familiarise yourself with Kanpla's values and work culture. During the interview, express how your energetic and curious mindset fits into their ambitious and fun environment. This will help you connect with the interviewers on a personal level.
