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- Tasks: Manage mortgage accounts, ensure timely payments, and handle arrears with a customer-first approach.
- Company: Join a forward-thinking residential mortgage lender redefining how families support each other on the property ladder.
- Benefits: Enjoy hybrid working, 25 days holiday, private healthcare, and a Cycle to Work scheme.
- Why this job: Be part of a creative team driving meaningful change in the mortgage industry.
- Qualifications: Three years in mortgage servicing; degree in finance or related field preferred.
- Other info: This role offers a chance to innovate and improve mortgage solutions for customers.
The predicted salary is between 37000 - 40000 £ per year.
Our client is a residential mortgage lender, who is redefining mortgage solutions by enabling families to support each other in new ways, making it easier for millions to step onto the property ladder. They are looking to expand their team by recruiting a passionate and ambitious Senior Mortgage Services and Arrears Specialist to join a workplace where creativity, collaboration and impact come together to drive meaningful change.
The Senior Mortgage Services and Arrears Specialist is responsible for managing and administering mortgage accounts, ensuring timely payment collections, and handling arrears cases with a customer-centric approach. This role involves working with borrowers to resolve payments, implement recovery strategies, and ensure compliance with industry regulations and company policies.
Key Responsibilities:- Manage the end-to-end servicing of mortgage accounts, including payment processing and account maintenance.
- Respond to customer inquiries regarding loan terms, payment schedules, and account status.
- Ensure accuracy in loan records, interest calculations, and payment schedules.
- Process requests for modifications, refinancing, and loan term adjustments.
- Monitor and analyse accounts in arrears to identify high-risk cases.
- Contact customers to discuss overdue payments and provide tailored and bespoke solutions.
- Negotiate repayment plans, forbearance agreements, and other loss mitigation options.
- Ensure compliance with regulatory guidelines when handling delinquent accounts.
- Manage the debt recovery process when necessary.
- Maintain records of all communications and agreements.
- Evaluating continuous improvement strategies to improve the service, efficiency and quality and identify opportunities for product improvement.
- Three years or more in senior mortgage servicing, loan administration, or arrears management.
- Bachelor’s degree in finance, accounting, business, or a related field (desirable).
- Strong understanding of mortgage products and loan collections.
- Familiarity with regulatory frameworks.
- MS Office Suite (Excel, Word, Outlook).
- Problem solving mentality with the ability to proactively relationship manage to ensure customer engagement.
- Ability to work under pressure and handle difficult and sensitive customer interactions.
- Attention to detail and problem-solving skills.
- Salary: £37,000 to £40,000 per annum
- 25 days holiday entitlement
- Hybrid working
- Cycle to Work scheme
- Enhanced Family leaves
- Private healthcare
- The opportunity to work with an innovative and dynamic team and a Company that’s overall mission is unmatched!
If you are ready to take the next step in your career and be part of a team that is passionate about what they do, then please apply now!
Senior Mortgage Service and Arrears Specialist employer: KaneHR
Contact Detail:
KaneHR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Mortgage Service and Arrears Specialist
✨Tip Number 1
Familiarise yourself with the latest mortgage products and industry regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly changing field.
✨Tip Number 2
Network with professionals in the mortgage servicing and arrears management sectors. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for behavioural interview questions by reflecting on your past experiences in managing mortgage accounts and handling customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've successfully navigated difficult customer situations or improved processes in previous roles. This will highlight your ability to handle the challenges of the Senior Mortgage Services and Arrears Specialist position.
We think you need these skills to ace Senior Mortgage Service and Arrears Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mortgage servicing, loan administration, and arrears management. Use specific examples to demonstrate your problem-solving skills and customer engagement abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company’s mission. Mention your understanding of mortgage products and regulatory frameworks, and how your background aligns with the key responsibilities outlined in the job description.
Showcase Your Skills: In your application, emphasise your proficiency with MS Office Suite, particularly Excel, as well as your attention to detail and ability to handle sensitive customer interactions. Provide examples of how you've successfully managed accounts in arrears.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on their radar and show your enthusiasm for the opportunity.
How to prepare for a job interview at KaneHR
✨Showcase Your Experience
Make sure to highlight your three or more years of experience in senior mortgage servicing or arrears management. Be prepared to discuss specific examples of how you've successfully managed mortgage accounts and resolved payment issues.
✨Demonstrate Customer-Centric Approach
Since the role requires a customer-centric approach, think of instances where you've gone above and beyond for customers. Share stories that illustrate your ability to handle sensitive interactions and negotiate tailored solutions.
✨Familiarise Yourself with Regulatory Frameworks
Brush up on the relevant regulatory guidelines related to mortgage servicing and arrears management. Being able to discuss compliance knowledge will show that you understand the importance of adhering to industry standards.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle difficult situations, such as high-risk arrears cases. Prepare some strategies or examples of how you've effectively solved problems in the past, demonstrating your proactive relationship management skills.
